Field Service Engineer/Service Technician - Borehamwood

Selecta AG; Borehamwood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading vending solutions provider in Borehamwood is seeking a Field Service Engineer to provide high-quality service, maintain equipment, and ensure customer satisfaction. Candidates should have a strong electrical background, problem-solving skills, and a customer-focused attitude. Competitive pay and benefits include training and career development opportunities.

Benefits

25 days holiday plus bank holidays

Life assurance of 2x yearly salary

Company phone provided

Development opportunities

Qualifications

• Ability to form and maintain close working relationships.
• Willing to work on own initiative.
• Full UK driving licence with at least 12 months driving experience.

Responsibilities

• Diagnose and repair faults on vending equipment.
• Ensure all work is completed at the first visit.
• Monitor customer dissatisfaction and take action.

Skills

Strong electrical knowledge/experience

Fault finding and diagnosis skills

Customer-focused

Job description

Field Service Engineer/Service Technician - Borehamwood

This range is provided by Selecta. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Field Service Engineer to join our Technical department and provide high quality service to all customers and actively contribute to the overall improvements to the business by servicing and maintaining equipment to a high standard.

As a Service Engineer your goal is to limit the volume of equipment failure through correct service and maintenance, with the aim that the business receives zero client complaints regarding technical reliability for machines within your area of responsibility.

About Selecta

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between. Our engineers are critical to the operation of our business, ensuring that our machines are well maintained and in working order, so that we can continuously delight our customers.

Responsibilities

• To diagnose and repair faults on a complete range of vending equipment
• To ensure that whatever possible all work is completed at the first visit, and if a return visit is necessary it is carried out at the soonest opportunity
• Continually review malfunctioning equipment and prioritise repairs for machines with persistent issues
• Ensure access to technical manuals/documentation relevant to the equipment you service/maintain
• Attend training courses to maintain the highest standard of workmanship
• Maintain good customer relations with a pleasant manner; adhere to customer procedures and Health & Safety policies
• Monitor potential cases of customer dissatisfaction and take appropriate action to prevent escalation
• Maintain your company vehicle in a roadworthy condition and keep it clean inside and out

Requirements

• Ability to form and maintain a close working relationship with colleagues and clients
• Willing and able to work on your own initiative
• A full UK driving licence with at least 12 months driving experience and no more than 6 points
• Customer-focused with a smart and professional appearance
• Strong electrical knowledge/experience and/or an electrical qualification
• Technical background with fault finding and diagnosis skills
• Awareness of working safely on electrical equipment
• Right to work in the UK (permanent)

Benefits

• 25 days holiday per year plus bank holidays
• Life assurance of 2x yearly salary
• Various working patterns 5 out of 7 days
• Competitive pay rates
• Training provided with certifications in Food Hygiene, Health and Safety, and Fresh food handling
• 5 weeks paid sick leave
• Development opportunities and clearly mapped career paths
• Company phone provided

Equal opportunities, diversity and inclusion: Selecta welcomes applications from all backgrounds and sections of the community, in line with our commitment to a diverse workforce.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.