Festival Ticketing Manager — Customer Experience Lead

Edinburgh International Festival; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent arts festival organization in Edinburgh seeks an experienced Ticketing Manager to oversee ticketing operations and manage a seasonal team. The role demands expertise in ticketing software and a commitment to customer service excellence. You will be responsible for managing ticket sales across various platforms, ensuring accurate revenue reporting, and leading the recruitment and training of box office staff. This position offers the opportunity to contribute to a celebrated festival attracting diverse audiences.

Qualifications

• Detailed knowledge of ticketing and CRM software is essential.
• Proven experience in managing customer service in a box office environment.
• Ability to report on revenue and attendance figures.

Responsibilities

• Manage ticket sales and customer support via multiple channels.
• Oversee training and the induction of seasonal staff.
• Contribute to improvement of CRM processes and customer experience.

Skills

Experience with ticketing/CRM software

Customer service excellence

Financial reporting

Team management

Job description

A prominent arts festival organization in Edinburgh seeks an experienced Ticketing Manager to oversee ticketing operations and manage a seasonal team. The role demands expertise in ticketing software and a commitment to customer service excellence. You will be responsible for managing ticket sales across various platforms, ensuring accurate revenue reporting, and leading the recruitment and training of box office staff. This position offers the opportunity to contribute to a celebrated festival attracting diverse audiences.