Executive Assistant to COO

Imperial London Hotels Limited; Greater London; On-site; GBP 43,000 - 50,000; Full time

Job summary

A family-run hotel company in Greater London seeks an Executive Assistant to support their Group Operations Officer. You will manage priorities and communication flow for senior leaders, ensuring smooth operations. The ideal candidate should possess excellent organisational skills and a proactive mindset, with experience supporting C-suite executives. This role comes with a competitive salary and excellent benefits including holiday purchase schemes and discounts on hotel stays.

Benefits

28 days holiday, rising to 33

Access to training programmes

Discounted personal dry-cleaning

50% hotel discount for friends and family

Access to mental health support

Qualifications

• Experienced Executive Assistant with background in Hospitality or Hotels.
• Experience supporting C-suite or senior leaders.
• Demonstrated success in a busy EA role.

Responsibilities

• Manage diary and inbox for the GOO efficiently.
• Coordinate meetings and support for the Executive Team.
• Organise monthly Executive meetings and leadership sessions.

Skills

Organisational skills

Proactive mindset

Communication skills

Relationship building

IT skills across Microsoft Office / 365

Job description

Salary

Up to £43,000 + Excellent Benefits

About Us

Imperial London Hotels is a family‑run company with a 187‑year legacy, dedicated to putting authentic London experiences within everyone’s reach. We have big plans for growth, and we need people who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth and pride. Owning and operating seven 3 & 4-star hotels near Russell Square underground station, including the UK’s largest hotel - The Royal National, these are exciting times for ILH as it seeks to evolve and modernise all areas of the business whilst keeping its unique heritage and culture at its heart. In Summer 2026, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. This will be a new beacon, bang in the heart of Bloomsbury, London.

About the Role

We are searching for a highly organised and proactive Executive Assistant to support our Group Operations Officer. In this role, you’ll provide high‑level, proactive support to the GOO and, when needed, the wider Executive Team (9 in total). You’ll play a key role in ensuring priorities are managed smoothly, communication flows effectively and senior leaders are fully supported.

What You’ll Be Doing

• Proactive diary and inbox management for the GOO — anticipating needs, preparing briefs and ensuring they are organised, informed and ready for all commitments
• Coordinating support for the full Executive Team, including scheduling meetings, preparing documentation and managing follow‑ups for up to nine senior leaders
• Planning, organising and supporting monthly Exec meetings, quarterly reviews, offsites, and leadership sessions
• Preparing agendas, minutes, action trackers and follow‑up communications on behalf of the GOO and Exec Team
• Acting as a trusted liaison between the GOO and Exec Team and key internal and external stakeholders
• Producing high‑quality reports, briefs and presentations, often working with sensitive and confidential information
• Managing a range of organisational tasks including facilities coordination, supplier management, post handling, and keeping the working environment running efficiently
• Leading the organisation of events, leadership gatherings, hospitality bookings and other operational needs
• Handling administrative requests from hotels, issuing memos, coordinating actions and ensuring follow‑through across teams
• Continuously looking ahead, spotting potential issues early and taking ownership — acting before being asked

Who you Are

• You’re an experienced, highly organised and forward‑thinking Executive Assistant, ideally with a background in Hospitality or Hotels
• Experience supporting C‑suite or senior leaders
• Demonstrated success working in a busy, fast‑moving EA role where priorities shift frequently
• A proactive, anticipatory mindset — you plan ahead, spot issues early, and make things happen
• A warm, positive and professional communication style — you represent the Exec Office with confidence and discretion
• Ability to build strong relationships at all levels, from Hotel managers to senior internal and external stakeholders
• Exceptional attention to detail, organisation and follow‑through
• Strong judgement, confidentiality and professionalism; you’re trusted with sensitive information
• Ability to stay calm under pressure and manage competing demands
• Strong IT skills across the Microsoft Office / 365 suite

What’s In It for You

• 28 days holiday (including bank holidays), rising to 33 with length of service
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Team member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Bloomsbury discounts at local restaurants
• Early Pay access
• Shopping discounts with selected retailers
• Free lunchtime meals on us
• Salary sacrifice schemes including nursery care, cycle to work and tech access
• Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

If you’re a proactive EA who thrives in a fast‑paced environment and enjoys supporting senior leaders, we would love to hear from you!