ERP Coordinator

Charcoalblue LLP; Bristol; Hybrid; GBP 32,000 - GBP 43,000; Full time

Job summary

A leading consulting firm in the UK is seeking an ERP Coordinator to support their ERP system and ensure effective project delivery. The role involves user support, data integration, and improving business workflows across international teams. Candidates should have at least one year of experience with ERP systems, strong communication skills, and a collaborative mindset. Offering a salary range of £32,500 - £42,500, this is a full-time permanent position with hybrid work options.

Benefits

Flexible working hours

Annual bonus scheme

Home internet contribution

Health Insurance after 2 years

Qualifications

• Minimum 1 year of experience supporting ERP systems.
• Strong collaboration and communication skills.
• Ability to analyze trends and suggest improvements.

Responsibilities

• Provide user support and facilitate training sessions on ERP workflows.
• Monitor ERP performance and identify areas for improvement.
• Assist in designing dashboards and reports for project performance.

Skills

Experience coordinating ERP systems

Digital and systems literacy

Clear communication

Problem-solving skills

Collaboration skills

Education

Experience in project-based environments

Ability to adapt

Tools

Deltek Vantagepoint

HR Information System

Job description

Welcome

Thank you for your interest in Charcoalblue.

We are seeking an ERP Coordinator to join our talented team. To apply, please complete the online application form and submit a short CV (1-2 pages max.) and a cover letter describing your experience supporting an ERP system for a global company – particularly any experience with Vantagepoint.

We will only accept applications via our online system. Interviews will either be held in person at our London or Bristol Studios, or remotely (via Microsoft Teams) in February 2026 – the time, date and location will be confirmed for shortlisted candidates.

Location

Bristol, BST BS1 4EQ GB

London, LND SE1 8LJ GB (Primary)

Category: Operations

Job Type: Full-time, Permanent

Description of Role

As ERP Coordinator, you will support our ERP system, ensuring it supports project delivery, scheduling, finance, and people processes across our international business.

Working closely with the Director of Operations, key stakeholders and business unit leadership, and our Business Support teams, you will coordinate ERP activity, promote user adoption, and help ensure data quality and reporting for all users and team members within our regions.

The role requires excellent planning and communication skills, strong system and data fluency, and a collaborative approach to problem solving. You’ll work across multiple functions, translating technical concepts into accessible information and enabling continuous improvement through user support and system-driven processes.

You will report to the Director of Operations. You will have the chance to meet regularly with your line manager to ensure you are fully supported in your role, and we will provide role‑specific inductions and ongoing training to help you succeed.

Key Responsibilities

User Support and Engagement

• Primary point of contact for first‑line support for system queries, responding clearly and confidently to questions across all levels of the organisation.
• Promote user accountability by encouraging team members to take ownership of their system inputs and outputs.
• Create and maintain clear step‑by‑step guides and process documentation for ERP workflows, so users know exactly how to complete tasks consistently and correctly.
• Coordinate system training sessions in collaboration with our Training and Development team, and develop user guidance that supports different learning styles.

Business Process and Data Integration

• Work with stakeholders to improve existing workflows and ensure ERP processes reflect Charcoalblue’s operating model.
• Monitor ERP performance and proactively identify opportunities for automation and integration with other business tools (e.g., CRM, HRIS).
• Assist with ERP upgrade projects, including testing new releases.
• Support accurate data import/export activities and liaise with teams to ensure consistency across our systems.
• Help identify process gaps and inefficiencies and suggest scalable improvements; undertake periodic reviews to ensure that project datasets are complete.
• Support data integrity through periodic audits and partner with stakeholders to identify improvements in usability and integration of both the ERP and our HR Information System.

Reporting and Insight

• Assist with designing and maintaining dashboards and reports that provide visibility of project, resourcing, and financial performance.
• Partner with key users to ensure data integrity and that insights are accessible and actionable.
• Use initiative to interpret patterns and raise observations that support better decision‑making.

System Administration and Governance

• Manage user permissions and system configurations, maintaining up‑to‑date records and audit trails.
• Help ensure ERP data and workflows meet internal process standards and contribute to ISO:9001 compliance.
• Support internal reviews and data quality checks to uphold high operational standards.
• Configure new starters based on information received from the Deltek Talent platform.
• Provide support for our HR Information System, Deltek Talent, troubleshooting issues and collaborating with the People team to resolve queries and maintain smooth workflows.
• Configure and maintain Talent system settings, ensuring alignment with HR processes and integration with Vantagepoint, while upholding taxonomy and data consistency.

This list is not intended to be exhaustive and may be subject to alteration over time.

Qualifications and Key Skills

• Minimum 1 year of experience coordinating or supporting ERP systems, ideally Deltek Vantagepoint.
• Experience working across different functions and time zones in a supportive, facilitative role.
• Digital and systems literacy, including experience with data cleansing, configuration, and documentation.
• Clear and adaptable communicator, able to explain systems and processes in plain language.
• Able to analyse trends and proactively propose improvements.
• Strong collaboration and communication skills, fostering teamwork across regions.
• Proactive problem‑solving and adaptability in a fast‑paced environment.
• Commitment to continuous learning and professional growth.
• Ability to build trust and maintain integrity in all interactions.
• Work in accordance with our company cultural values and be an ambassador for those within the region and group.
• Experience working in project‑based or consultancy environments.
• Understanding of project and resource planning cycles.
• Experience supporting training delivery or process documentation.

Interpersonal Skills

• Highly organised, excellent time management skills, and reliable.
• Attention to detail and high level of accuracy.
• Excellent verbal and written communication skills.
• Able to work calmly under pressure.
• Friendly and professional manner.
• Ability to work successfully on own initiative, as well as part of a local and global team.
• Flexibility and adaptability to changing business needs.
• Ability to manage and prioritise a diverse workload, sometimes in a pressured environment.
• Ability to meet deadlines, as well as maintain both perspective and a sense of humour.

The salary range for this role is £32,500 - £42,500 per annum for a 40‑hour week. Please state your salary expectations in your application in line with your experience. Charcoalblue intends to offer the selected candidate base pay within this range, dependent on job‑related, non‑discriminatory factors such as experience. Base pay is one part of the total rewards that Charcoalblue provides to compensate and recognise employees for their work. Charcoalblue provides a robust benefits package to help support you physically, financially, and emotionally through the big milestones and in your everyday life. Please visit our website’s careers page for more details.

This role is being offered as a permanent, full‑time role.

Our standard full‑time working week is 40 hours, flexible between 8am and 8pm Monday‑Friday, plus an hour per day (unpaid) for lunch, with an understanding that flexible working hours will apply to meet our clients’ needs and to accommodate the company’s global time zones. Charcoalblue does not provide for the payment of overtime. The nature of the job and the Partnership’s business could occasionally entail some work outside normal working hours.

There is a three‑month probationary period for permanent roles.

We are currently working in a hybrid working model, meaning you will work from your home, or other place of your choosing, with regular working hours at one of our UK studios (London or Bristol). Additionally, some site visits and project meetings may be in person, as required.

We will provide you with the necessary IT hardware and software to enable you to carry out your role successfully in line with your duties.

Please note, the successful applicant must be based in the UK to effectively meet the current needs of our work and local team, and you should be able and willing to travel to external meetings and our UK studio/s regularly as required, with notice.

Take‑What‑You‑Need (TWYN) Leave Team members have no ‘cap’ on the number of days they wish to take in any one year. This means you can plan holiday or vacation time or request time when you need it, without the worry of running out of leave days. TWYN leave requests must follow policy guidelines and team members are encouraged to use a minimum of 20 days of annual minimum per annum (prorated in the first year and also prorated in a part‑time position), plus statutory Bank Holidays. Charcoalblue traditionally closes its studios between Christmas and New Year’s Day, resulting in an additional 4‑5 discretionary paid vacation days each year.

BENEFITS To support you in successful hybrid/distributed working, you will receive a laptop and any other associated IT peripherals required for the role upon you joining Charcoalblue. Following successful completion of your three‑month probationary period, you will be eligible to participate in our company benefits package, including:

• Charcoalblue’s annual bonus scheme, subject to the Partnership’s performance year on year.
• An allocation of live event tickets per month, offered to encourage you to immerse yourself in the live events industry as far as possible.
• A contribution to your home internet and home utilities to enable you to work from home effectively in line with our distributed working model.
• Upon successful completion of your second year, you will be eligible to join our Private Health Insurance plan, in line with our company policy.

Other benefits are accumulative as you progress with the company.

EQUITY, DIVERSITY & INCLUSION OVERVIEW We are committed to becoming an increasingly inclusive organization. We continuously work to eliminate unfair and discriminatory practices within the company while encouraging full and equal contributions from our diverse community. Our mission is to foster an inclusive ethos by creating a welcoming work environment across our global practice. We provide recruitment opportunities that are open to all and encourage applications from candidates of diverse backgrounds to ensure our global team reflects the clients we collaborate with and the communities we serve. If you require this application in a different format or need support during the application process, please contact Jake Katz via email at [e-mail] or via telephone at [phone]. If you have any questions about accessibility or how the role may accommodate your personal circumstances, please reach out.

Charcoalblue strives to provide an environment free from discrimination and is committed to ensuring that all clients and customers can access the services and products we offer, across our three regions. We believe that all individuals – employees and clients alike – are entitled to be treated with respect and dignity.