Enquiry Assessment Coordinator

CRH Group; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading building materials provider in Sheffield is seeking a customer-focused professional to manage inquiries and provide support. The ideal candidate will have strong organizational skills, a can-do attitude, and familiarity with Microsoft Office and CRM systems. This full-time position offers a competitive salary, 25 days of annual leave, and a range of additional benefits including a pension scheme and a health cash plan.

Benefits

Competitive salary plus bonus

25 days annual leave plus option to buy more

Health cash plan and 24/7 GP service

Free Optical vouchers

Company pension scheme

Life assurance

Discounted products and services

Cycle to work scheme

Qualifications

• Excellent customer service skills to maintain and expand customer base.
• Ability to triage customer inquiries and provide necessary information.
• Strong organizational skills to manage data input and document retrieval.

Responsibilities

• Deliver excellent customer service to maintain customer relationships.
• Manage incoming customer inquiries and route them accordingly.
• Provide clerical support and document management.

Skills

Enthusiastic with a can-do attitude

Methodical and organized

Computer literate

Good level of English spelling and grammar

Attention to detail

Tools

Microsoft Office

Dynamics CRM

Job description

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Country: United Kingdom
City: Sheffield
Req ID: 517802
Job Type:Full Time
Workplace Type:Onsite
Seniority Level:Not Applicable

At Leviat, you can build a future with a lasting legacy.

Help us make great architecture possible. Responsibly and sustainably. For everyone, and with everyone. Because we’re one rich, vibrant global network of insight and expertise with c.3,000 people at c.60 locations globally, we are a global leader in connecting, fixing, lifting and anchoring technology for the construction industry. Own where your ambition can take you. You’re free to explore and to specialise, so make the most of the opportunity. Whatever you want to do, you’ll have the full support of a global business. Learn more about our our business and range of trusted product brands here (www.leviat.com ).

CRH is the leading provider of building materials solutions that build, connect and improve our world. Employing c.75,800 people at c.3,160 locations in 29 countries, CRH has market leadership positions in both North America and in Europe. Without you noticing our products, we are everywhere you live, work, and relax.

project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.

Learn more about us through the following Link .

Purpose of the role

The purpose of this role is very customer focused, you will need to deliver excellent customer service in order to maintain and expand our customer base.

Key tasks & responsibilities

• Triage of incoming customer enquiries in order to:
  • Identify project status.
  • Route enquiries to the appropriate department.
  • Ensure we have the required information in order to provide a quotation.
• Data inputting of customer pricing enquiries into the CRM system.
• File and retrieve customer documentation (electronically and manually).
• Providing a link between other teams.
• Liaise with customers regarding their enquiries.
• Provide clerical support e.g. photocopying, scanning and printing.

Key leadership competencies

• Drives Result
• Cultivates innovation
• Strategic mindset

Key functional competencies and relevant experience

We are looking for candidates who have the following essential skills and attributes:

• An enthusiastic person with a can do attitude able to work on own initiative.
• Methodical, organised with ability to prioritise.
• Computer literate (Particularly Microsoft Office and Dynamics CRM)
• A good level of English spelling and grammar.
• Accurate with good attention to detail.

What’s in it for you?

• Competitive salary plus bonus
• 25 days annual leave plus statutory bank holidays (plus the option to buy 5 more)Westfield health cash plan and 24/7 GP service
• Free Optical vouchers
• Company pension scheme
• Life assurance
• Discounted products and services via Westfield Rewards
• Access to Employee Assistance Programmes
• Cycle to work scheme plus a bicycle storage area