ELearning Clerical Support Apprentice

Haringey GP Federation; Portsmouth; On-site; GBP 25,000; Full time

Job summary

A prominent NHS Trust is seeking a motivated E-Learning Clerical Support Apprentice in Portsmouth. This role involves providing exceptional support for eLearning and library services to healthcare professionals. You'll engage with various staff to facilitate their training needs, manage customer inquiries, and assist with digital platforms. Enthusiastic candidates who enjoy helping others, possess strong IT skills, and seek career development opportunities are encouraged to apply. This position offers a supportive learning environment and a permanent contract.

Benefits

On-site nursery

Access to a wellness centre

Staff networks support

Qualifications

• A good general education, including 5 GCSEs (or equivalent) at Grade 4/C or above, specifically including English Language.
• Proven experience working in a customer-facing environment.
• Previous experience in a role that involves regular use of computers.

Responsibilities

• Act as the first point of contact for staff, helping them navigate platforms.
• Provide basic training and troubleshooting for Trust staff.
• Assist with the setup and execution of induction sessions.
• Manage professional correspondence and maintain calendars.

Skills

Customer service skills

Computer proficiency

Communication skills

Organizational skills

Education

5 GCSEs at Grade 4/C or above

Tools

Microsoft Office

Online databases

Job description

This post is only open forapplications for individuals employed by Portsmouth Hospitals University NHSTrust and Isle of Wight NHS Trust

Band 2: £24,465 per annum

Contract Type: Permanent

Full time hours: 37.5 per week

Are you tech-savvy, organised, and eager to help others learn? We are looking for an enthusiastic E-Learning Clerical Support Apprentice to join our dynamic team. This isnt just a job, its a launchpad for your career in eLearning and library science.

We sit at the heart of the Trusts knowledge sharing. As an apprentice, you will be the "face" of our eLearning services, acting as the bridge between healthcare professionals and the digital tools they need to save lives.

You'll gain hands-on experience in a professional, supportive environment, helping staff across the Trust (including MOD and Equan's partners) access vital training. Under the guidance of the eLearning Technologist, you will develop specialised skills in both eLearning technology and library science.

Main duties of the job

Key Responsibilities

• Act as the face of the department, providing professional and friendly support via the Library issue desk, telephone, and email.
• Efficiently handle customer queries, learning when to provide immediate solutions and when to escalate to senior staff.
• Provide vital support for Trust Induction processes, including setup, execution, and troubleshooting.

Digital & Technical Support

• Develop a working knowledge of online databases (such as ESR, Clinical Skills.net) to manage course details and provide basic training to NHS staff.
• Use the Microsoft Office suite to manage professional correspondence, maintain calendars, and produce spreadsheets to track training data.
• Learn to identify hardware needs, maintain existing IT equipment, and coordinate repairs for software or hardware faults.

Professional Development & Collaboration

• Work collaboratively with colleagues to meet departmental goals and contribute your own ideas for improving working procedures.
• Proactively seek feedback and guidance from senior staff to expand your professional skillset.

About us

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans status, colour, religion, disability, sexual orientation, and beliefs.

Job responsibilities

What You'll Be Doing

• Be the Digital Guide: Act as the first point of contact for staff, helping them navigate platforms like ESR and Clinical Skills.net with a friendly, professional touch.
• Master New Systems: Learn the ins and outs of online learning databases and provide basic training and troubleshooting for Trust staff.
• Support Trust Induction: Play a key role in welcoming new starters by helping with the setup, execution, and troubleshooting of induction sessions.
• Level Up Your IT Skills: Become an expert in Microsoft Office and gain a foundational understanding of course design and platform maintenance.
• Collaborate & Create: Work alongside the eLearning Technologist to design training guides, update webpages, and suggest fresh ideas to improve our working procedures.
• Library Support: Gain experience in a library setting by assisting customers at the front desk (issue desk) with a wide variety of enquiries.

Who You Are

• A People Person: You enjoy helping others and can communicate clearly and kindly via phone, email, and in person.
• Tech-Curious: You have a natural interest in IT and are eager to learn how digital learning platforms function.
• Organised: You can manage a busy inbox, maintain calendars, and keep track of training data effectively.
• A Team Player: You're ready to pitch in, share ideas, and grow professionally through feedback and hands-on experience.

Why Join Us?

• Career Development: Gain a recognised qualification.
• Expert Mentorship: You wont be doing this alone. Youll receive dedicated support and guidance from senior staff every step of the way.
• Real Impact: Your work directly supports the development of the healthcare professionals who keep our community healthy.
• Career Progression: Develop a broad toolkit of skills that are highly valued across the NHS.

Please see attached job description for additional information.

Person Specification

Qualifications

• A good general education, including 5 GCSEs (or equivalent) at Grade 4/C or above, specifically including English Language.

Experience

• Proven experience working in a customer-facing environment.
• Previous experience in a role that involves regular use of computers.