Customer & Trading Manager

Sainsbury's Supermarkets Ltd; Greater London; On-site; GBP 33,000 - GBP 39,000; Full time

Job summary

A leading retail company is seeking a Customer and Trading Manager for the nightshift at their Whitechapel Store in London. The role involves leading a team, ensuring high operational standards, and managing performance. With a salary starting from £33,050 plus a night shift premium, this position offers a competitive package. Ideal candidates will have experience in team leadership and the ability to adapt to the demands of night shift work.

Benefits

£4,500 night shift premium

Qualifications

• Experience in team leadership, especially during night shifts.
• Ability to manage performance and conduct disciplinary actions.
• Familiarity with retail operations and warehouse management.

Responsibilities

• Lead a team overnight to deliver replenishment activities.
• Run full store operations on your own overnight.
• Ensure safety and wellbeing of colleagues during shifts.

Skills

Team leadership

Performance management

Adaptability

Job description

Customer and Trading Manager - Nightshift

Salary: From £33,050
Location: Whitechapel Store, London, E1 5SD
Contract type: Permanent
Business area: Retail
Closing date: 28 February 2026
Requisition ID: 400038306

Leading in our stores: Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

• Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
• Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store.
• Making sure that standards are brilliant come morning so we’re ready to serve our customers.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Our nightshift managers work full‑time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).

What makes a great nightshift manager:

• Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the