Graduate Associate, Client Services

S&P Global, Inc.; Greater London; Hybrid; GBP 35,000 - GBP 50,000; Full time

Job summary

A leading financial information provider is hiring for a Client Support role in Greater London. You will work directly with clients, managing product and technical issues while providing exceptional service. Required qualifications include a Bachelor’s degree in Finance or related fields, strong analytical skills, and effective communication abilities. This hybrid position offers a dynamic working environment with opportunities for career growth and development.

Benefits

Health care coverage

Generous time off

Continuous Learning resources

Competitive pay and financial wellness programs

Family friendly perks

Retail discounts

Qualifications

• Passionate about problem solving and can think critically.
• Ability to communicate successfully across multiple audiences.
• Ability to work on their initiative.

Responsibilities

• Become a domain, product, and workflow expert.
• Communicate effectively and professionally.
• Escalate product, technical, and data issues.
• Create and maintain articles for our internal knowledge base.
• Provide ongoing feedback to Product and Development teams.

Skills

Understanding of Global Financial Markets

Excellent interpersonal and communication skills

Strong analytical and troubleshooting skills

Education

Bachelor’s degree in Business, Finance, Economics, or Accounting

Master's Degree in Business or Finance (preferred)

Job description

About the Role:

Grade Level (for internal use): 07

The Team:

The Visible Alpha Client Support team is a rapidly growing global team that provides support to investment professionals on the Visible Alpha and Capital IQ Pro Platforms. Team members gain in-depth industry knowledge, read research reports and models, and develop technical skills. In addition, they work with different teams within the organization across various functional areas such as Revenue, Product Management, Technology, and Content. We are looking for high achievers that are passionate about client services and want to develop their career in a dynamic, high performing, and multicultural team, and demonstrate exceptional learning agility, creativity, and problem-solving skills.

What’s in it for you

You will be offered the opportunity to assist S&P Global in achieving its mission of being one of the leading providers of analytical information to the world’s financial markets.

You will work with a broad range of clients including investment banks, hedge funds, private equity firms, insurance companies, corporates and investment managers. You will get challenged on a daily basis with a steep learning curve. You will be part of a large fun and international team with fantastic opportunities for growth. Work in a hybrid model with two days required in the office.

Responsibilities and Impact:

• Become a domain, product, and workflow expert – allowing you to manage issues around data and application logic that require deep investigation.

• Communicate effectively and professionally with internal and external stakeholders to promptly resolve questions and issues across all Visible Alpha products.

• Escalate product, technical, and data issues to relevant departments with sufficient information in a timely manner.

• Create and maintain articles for our internal knowledge base.

• Provide ongoing feedback to Product and Development teams to help build scalable solutions for clients.

Basic Required Qualifications:

• Understanding of Global Financial Markets and company’s financial statements

• Bachelor’s degree in Business, Finance, Economics, or Accounting is beneficial.

• Excellent interpersonal and communication (written and verbal) skills with the ability to communicate successfully across multiple audiences.

• Strong analytical and troubleshooting skills – you are passionate about problem solving and can think critically, multi-task, and succeed in high-pressure environments

Additional Preferred Qualifications:

• Master's Degree in Business or Finance is preferred.

• A good team player with the ability to work on their initiative

Right to Work Requirements:

must have the indefinite right to work in United Kingdom.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [e-mail]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf