Business Systems Analyst

Softcat plc; United Kingdom; Hybrid; GBP 35,000 - 55,000; Full time

Job description

CRM Implementation - Business Systems Analyst

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Are you looking for your next opportunity to flourish within a supportive Team?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Systems Team

Softcat are embarking on a multi-year Sales system replacement programme and are currently in the system selection stage. We require a Business Systems Analyst to take responsibility for gathering, analysing, documenting, and managing business requirements through the full lifecycle of the programme, from initial scoping through to detailed requirements during the build and test stages.

Success. The Softcat Way.

Softcat is a £1 billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

This role involves close collaboration with various stakeholders, including business users, IT teams, and third-party partners. Excellent communication, collaboration, and analytical skills are essential for this role.

As a Business Systems Analyst, you'll be responsible for:

• Collaborating with business stakeholders to elicit and document their Sales/CRM requirements
• Creating clear and detailed business and functional requirement documents (BRDs/FRDs).
• Analysing and prioritizing requirements to ensure they align with business objectives.
• Acting as a liaison between business stakeholders and technical teams.

We'd love you to have

• Proven experience as a Business Systems Analyst
• Experience in the implementation of Customer Relationship Management (CRM)
• Experience with lead to opportunity including opportunity management, account and contact management, pipeline management, renewals management, sales forecasting, and bid/tender management

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/.

Fieldhouse Lane, Marlow, Buckinghamshire, United Kingdom, SL7 1LW

We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

Share incentive plan

Life Assurance

Holiday

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas.

Trips

Opportunity to qualify for Director hosted (often Michelin star) lunches as well as half and full year incentive trips to places all over the world.

Vouchers

Technology vouchers, activity passes, restaurant discount card.

Partner/family Benefits

Option to add your partner/family to some of the benefits.

Access to Perklife, our dedicated portal for all perks and flexible benefits.

Maternity, Paternity and Adoption support