Salesforce Business Analyst

Domino Group; Scotland; Remote; GBP 35,000 - 65,000; Full time

Job description

About the Role - Fixed Term Contract - 12 Months
Are you passionate about driving innovation and optimizing business processes? At Domino, we’re looking for someone like you to help us elevate our systems and support our continued growth in delivering world-class Customer Relationship Management (CRM), Aftermarket Service, and Product Management solutions.

Responsibilities:

1. Lead Change: You’ll have the opportunity to proactively analyse and enhance Domino's business processes, making a tangible impact on our ability to sell and support our cutting-edge products. Your insights will help us improve customer service, add value to the business, and create a best-in-class CRM and Aftermarket function.
2. Collaborate & Innovate: Work closely with management and end-users to understand their needs and translate these into innovative system solutions. Your experience with Salesforce Lightning implementations will be key in optimising our use of Force.com and associated third-party products.
3. Empower Our Teams: By identifying and implementing functionalities that empower our Sales and Service teams, you’ll play a crucial role in enhancing their ability to support our customers effectively and drive business growth.
4. Design & Streamline: You’ll design and develop Lightning pages that not only optimise business processes but also save time and reduce errors, making the everyday work of our users smoother and more efficient.
5. Support Excellence: Provide expert support for our Force.com implementation, resolving complex issues and ensuring that all IT-related business process improvement projects are delivered seamlessly. Your clear documentation and training courses will empower Domino staff to make the most of our systems.

We're open to this role being remote and the successful candidate can be based from Portugal, Spain, France, Germany, Belgium, Netherlands, Sweden or United Kingdom on the basis that you are already eligible to work in that country without needing immigration documentation or relocation support.

About You

1. Strategic Thinker: You have a deep understanding of business needs and how to address them through Salesforce Lightning development, call centre integration, and advanced use of Flow.
2. Tech-Savvy: With your strong knowledge of Force.com applications, data structures, and processes, you’ll be a key player in driving our technical solutions forward. Familiarity with APEX, Visualforce, and SOQL is a plus.
3. Effective Communicator: You can translate complex technical requirements into clear, business-friendly documentation, making it easy for all stakeholders to understand and engage with.
4. Lifelong Learner: You’re always eager to expand your knowledge and stay on top of the latest modules and systems, keeping Domino at the forefront of innovation.

What you can expect

As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:

1. 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
2. A discretionary bonus scheme, a testament to your hard work and dedication.
3. Life insurance, providing security and peace of mind for you and your loved ones.
4. Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
5. Join our green car scheme, a step towards a more environmentally friendly commute.
6. Pension plan, starting with 8% employer contributions.

About Us

At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.

Positions may be at an advanced stage of the recruitment process and can close at any time.

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Reference number: VN1037

Date Posted: 08/10/2024