Retail Store Manager

Petstock Group; Eltham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading pet retail company in Eltham is seeking a Retail Store Manager to lead a dedicated team in delivering exceptional customer service. This role involves mentoring staff, driving sales performance, and fostering a positive work environment. Ideal candidates should have strong leadership skills, retail management experience, and a passion for pets. The company promotes a supportive culture and offers career growth opportunities, making it an exciting place to work for pet lovers.

Benefits

Free access to mental health services

Health and wellness services at a discount

Opportunity to purchase additional leave

Qualifications

• Experience in a similar store leadership role or ready to advance in retail management.
• Drive to achieve and exceed sales targets.
• Strong interpersonal skills to build rapport with customers and team.

Responsibilities

• Mentor and inspire the team daily.
• Provide exceptional customer experiences.
• Manage stock effectively and ensure team follows stock integrity.

Skills

Strong leadership abilities

Sales target achievement

Customer service excellence

Effective communication skills

Job description

Retail Store Manager | Eltham page is loaded## Retail Store Manager | Elthamlocations: Elthamtime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 12, 2026 (29 days left to apply)job requisition id: JR106712Join a passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!* Award-winning programs that support career growth, with a new leadership development program underway* Team member, family & pet benefits across Petstock Group & Woolworths Group* Free access to mental health, financial & wellbeing support servicesAs an inspired member of the Petstock Group, our connections with pets help us grow as people. At the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.Take on the role of Store Manager at Petstock and lead a passionate team in delivering the world-class customer service we're known for, playing a key role in the success of the Petstock Group.With a fun, friendly, and inclusive culture, you’ll have every opportunity to grow your career within our retail operations team.**Why Petstock is the Place for You*** Free access to mental health, financial & wellbeing support services through our Sonder service* From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do!* Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave* Health and wellness services at a great corporate discount* Exclusive access to Workplace Banking* We’re built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet.**A Peek Into Your Petstock Day*** Lead by example, mentoring and inspiring your team daily* Coach your team to achieve and develop their knowledge and skills* Lead from the front by consistently providing an exceptional customer experience* Create strong safety mindset, committed to fostering a culture of safety within your team* Recruit, onboard, and induct high-calibre new team members* Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes* Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current* Create a fun, supportive in-store culture where your team loves coming to work every day* Proactively support local marketing opportunities and sponsorships* Experience in a similar store leadership role or ready to take that next step up in your retail management career* Demonstrated drive to achieve and exceed sales target* Strong leadership with the ability to motivate and build a high-performing team, while fostering a positive culture* Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks* Ability to drive safe Work, Health & Safety practices* Established business acumen* Ability to be flexible and adapt to changing work conditions* Strong interpersonal skills with ability to build relationships and rapport with customers and the team**If this is the opportunity you’ve been looking for and you love Pets as much as we do, apply today!****Follow us on LinkedIn to keep up to date on life across our various brands -****In our effort to support People, Pets & Planet, we’re proud of the work our Foundation undertakes -***Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.**We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.**At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies.* *Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.*