Business Analyst

AbsoluteLabs partnership; Greater London; Hybrid; GBP 75,000 - GBP 95,000; Full time

Job summary

A leading consulting firm in Greater London is looking for a Senior Business Analyst / Product Owner with over 10 years of experience, particularly in Salesforce Core. The successful candidate will lead discovery activities, manage business requirements, and collaborate with technical teams. This hybrid role emphasizes strong analytical, documentation, and communication skills, aiming to enhance customer experiences within diverse industries. Join a dynamic team focused on digital transformation solutions.

Qualifications

• 10+ years’ experience as a Business Analyst or Product Owner.
• Strong, hands‑on Salesforce Core experience is mandatory.
• Proven background in Salesforce implementations and enhancements.
• Deep experience with requirements gathering and backlog management.
• Experience in customer‑centric domains like retail or hospitality.
• Excellent documentation and analytical skills.

Responsibilities

• Lead hands‑on discovery activities including workshops and stakeholder sessions.
• Capture and manage business requirements, user stories, and acceptance criteria.
• Own and maintain the product backlog, collaborating with architects.
• Support sprint planning and UAT from a Business Analyst perspective.

Skills

Salesforce Core experience

Requirements gathering

User stories

Backlog management

Analytical skills

Communication skills

Experience in Agile environments

Job description

Job Description: Senior Business Analyst / Product Owner (Salesforce Core)

Location: London (Hybrid)

Experience: 10+ years

Type: Permanent

About AbsoluteLabs

AbsoluteLabs is a business and technology consulting organisation delivering digital transformation services across customer‑centric platforms. We work closely with clients to help them modernise processes, improve customer experiences, and deliver value through scalable technology solutions.

Role Summary

We are looking for a Senior Business Analyst / Product Owner with deep, hands‑on Salesforce Core experience to work closely with clients and internal teams on complex Salesforce programmes.

This is a pure Business Analyst / Product Owner role, focused on discovery, requirements, backlog ownership, and solution definition. It is not a delivery leadership, people management, or project management role.

Salesforce Core (Sales Cloud, Service Cloud, core platform capabilities) is a mandatory requirement and must be a central part of your recent experience.

Key Responsibilities

• Lead hands‑on discovery activities, including workshops, interviews, and stakeholder sessions
• Capture, document, and manage business requirements, user stories, and acceptance criteria
• Analyse AS‑IS processes and define TO‑BE Salesforce‑driven solutions
• Own and maintain the product backlog, working closely with architects and delivery teams
• Act as the primary functional owner for Salesforce Core requirements
• Support sprint planning, backlog refinement, and UAT from a BA / PO perspective
• Collaborate closely with technical teams to ensure solutions meet business intent
• Validate solutions against requirements throughout the delivery lifecycle

Required Experience & Skills

• 10+ years’ experience as a Business Analyst or Product Owner
• Strong, hands‑on Salesforce Core experience (mandatory)
• Proven background in Salesforce implementations and enhancements
• Deep experience with requirements gathering, user stories, backlog management, AS‑IS / TO‑BE.
• Experience in customer‑centric domains (e.g. retail, consumer, hospitality, services)
• Experience working in Agile or hybrid delivery environments
• Excellent documentation, communication, and analytical skills

Nice to Have

• Exposure to integrations, data, or CRM‑adjacent platforms
• Experience supporting UAT and change adoption

Business Solution Consultancy (Secondary)

• Occasional involvement in advisory discussions or early‑stage solution shaping
• Support for internal knowledge sharing and best practices