Business Systems Administrator (Gong & LinkSquares)

Digital Science; United Kingdom; On-site; GBP 45,000 - GBP 60,000; Full time

Job summary

An innovative technology company in the UK is seeking a Business Systems Administrator to manage key commercial systems, Gong and LinkSquares. The successful candidate will focus on system administration, user training, and the integration of these platforms into business workflows. Proficiency with CRM systems and a strong grasp of commercial workflows are essential. This hybrid role supports the sales, customer, and operations teams, ensuring platforms are effectively utilized to drive productivity and insights.

Qualifications

• Experience administering Gong and/or LinkSquares or similar CLM tools.
• Strong understanding of sales, contracting, and customer lifecycle workflows.
• Ability to drive system adoption and behavior change across teams.

Responsibilities

• Administer Gong and LinkSquares to enhance team productivity.
• Ensure data quality and compliance across systems.
• Lead onboarding and training for new users on platforms.

Skills

Experience administering Gong

Experience with LinkSquares

Strong understanding of commercial workflows

Strong documentation skills

Experience with CRM systems

Ability to work cross-functionally

Comfortable in a hands-on role

Interest in emerging technologies

Tools

Salesforce

DocuSign

Job description

Business Systems Administrator (Gong & LinkSquares)

Department: Operations

Employment Type: Full Time

Location: UK

Description

About us

We are Digital Science and we are advancing the research ecosystem.

We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research.

In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?

Your new role

The Business Platforms Administrator is responsible for the day‑to‑day administration, optimization, and adoption of key commercial systems, specifically Gong (Revenue Intelligence) and LinkSquares (Contract Lifecycle Management).

The role also plays a critical enablement function, ensuring teams are trained, supported, and equipped to use these platforms effectively to drive consistent workflows, insights, and outcomes.

The role ensures these platforms are configured correctly, embedded into business workflows, well‑governed, and delivering actionable insights to Sales, Customer, Legal, and Operations teams, as well as key stakeholders.

This is a hands‑on, hybrid systems role, sitting at the intersection of multiple functions within Digital Science.

Please note - due to business need, we can only accept applications from candidates who reside in the UK where we have an established legal entity. If you apply from outside of this area, your application will not be considered. Please be aware that we may close this position early if we receive a high volume of applications, so we encourage you to apply promptly.

What you’ll be doing

Gong (Revenue Intelligence) Administration

• Act as the primary system administrator for Gong
• Manage users, permissions, integrations
• Manage onboarding, offboarding and access controls
• Configure call recording rules, trackers, libraries, and dashboards
• Ensure data quality, compliance, and correct usage across sales and customer teams
• Partner with key stakeholders to support coaching, deal reviews, and insights
• Lead rollout of new Gong features and best practices
• Explore, implement, and maintain integrations between Gong and other core business systems (e.g. CRM, Chili Piper conferencing tools, and analytics platforms)
• Troubleshoot system issues and act as liaison with Gong support and a dedicated Gong CSM

LinkSquares Administration

• Act as the primary system administrator for LinkSquares
• Manage contract repository structure, users, permissions, templates, and workflows
• Support Sales, Sales Ops, Legal, People, and relevant key stakeholders with contract creation, review, and execution workflows
• Maintain integrations with CRM (in collaboration with CRM team) and e‑signature tools (e.g. Salesforce, DocuSign) and explore new use cases (e.g. vendor contract management and integrations (e.g. Netsuite))
• Ensure contract data quality, tagging, and reporting accuracySupport compliance, audit, and contract reporting needs
• Partner with Sales Ops and Legal on improving reduction of manual work, turnaround times and contract visibility

Cross‑System & Operational Ownership

• Own the end‑to‑end administration, governance, and integration of Gong and LinkSquares, ensuring both platforms are fully embedded into commercial, legal, and vendor management workflows
• Define and execute the integration strategy across Gong, LinkSquares, and other core business systems to enable seamless end‑to‑end processes and data flow
• Govern system configurations (including trackers, templates, clauses, permissions, and workflows) to ensure consistency, scalability, and avoid system sprawl
• Ensure compliance with data privacy, consent, retention, and audit requirements across recorded conversations and contracts
• Monitor system adoption and effectiveness, partnering with RevOps, Legal, Sales, and Customer teams to drive meaningful and sustained usage
• Manage alerts, renewals, and key contractual obligations for both customer and vendor contracts, supporting risk management and cost visibility
• Support reporting, audits, and insight needs related to contracts, conversations, and system usage
• Maintain system documentation, SOPs, and user guidance, and support onboarding and training for new users
• Proactively identify opportunities to automate workflows and improve operational efficiency across systems
• Act as a trusted operational partner to commercial, legal, and operations stakeholders

Enablement, Adoption & Change Management

• Design and deliver enablement programs for Gong and LinkSquares, including onboarding, ongoing training, and feature releases
• Create and maintain enablement materials such as playbooks, guides, SOPs, and best‑practice documentation
• Support change management initiatives related to new workflows, integrations, or system enhancements

What you’ll bring to the role

Required

• Experience administering Gong and/or LinkSquares (or similar CLM / revenue intelligence tools)
• Strong understanding of commercial workflows (sales, contracting, customer lifecycle)
• Strong documentation and communication skills
• Experience working with CRM systems (Salesforce preferred) and systems integration knowledge
• High attention to detail and strong data quality mindset
• Ability to work cross‑functionally with Sales, RevOps, Legal, and Operations
• Comfortable in a hands‑on, execution‑focused role
• Strong interest in emerging technologies and a demonstrated ability to drive adoption and meaningful usage across teams
• Experience enabling and supporting business users on SaaS platforms through training, documentation, and ongoing support
• Proven ability to drive system adoption and behavior change across cross‑functional teams

Preferred

• Experience in RevOps, Sales Ops, Legal Ops, or Commercial Operations
• Experience with DocuSign, contract workflows, or deal desk processesExposure to analytics, dashboards, or commercial insights
• SaaS or B2B environment experience
• Familiarity with Spiff and similar go‑to‑market systems is beneficial but not required

Role Characteristics

• Hands‑on systems role, not a people manager
• Mix of operational support, system optimization, and user enablement
• Works closely across functions
• Critical role for scaling commercial processes and reducing friction

Don't worry if you don't meet every qualification—let us be the judge! Studies show that many qualified candidates from under‑represented groups hesitate to apply unless they meet every single requirement. We are dedicated to building a diverse and inclusive team and strongly encourage you to submit your application.

Living our Values

We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.

The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:

We are brave in the pursuit of better

We are collaborative and inclusive

We are always open‑minded

We are from and for the community

At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research.

We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively.

As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.