National Client Manager

Dubizzle Limited; Manchester; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A specialized financial services firm in Manchester is seeking a dedicated individual to manage commercial client portfolios. The role emphasizes building and nurturing client relationships while ensuring service excellence. Responsibilities include monitoring client activity, facilitating communication between internal teams, and providing tailored support solutions. The ideal candidate will possess strong client management and communication skills and the ability to work autonomously. Competitive salary and generous benefits package included.

Benefits

Private medical insurance

10% Employer pension contribution

30-day annual leave

Free Gym Membership

Discretionary annual bonus

Life Assurance

Income Protection

3 days paid Volunteering leave

Qualifications

• Previous Client Management or Customer Service Experience is essential.
• Must show exceptional service orientation.
• Ability to operate in a collaborative environment is required.

Responsibilities

• Be the first point of contact for clients in your sector.
• Monitor and follow up on payment performance.
• Build strong relationships with clients and understand their needs.
• Collaborate with Commercial function to maximize Share of Wallet.

Skills

Client Management

Customer Service Excellence

Organization

Initiative

Self-motivation

Communication

Problem-solving

Attention to Detail

Job description

Overview

We’re DF Capital – a specialist bank providing award-winning commercial finance, retail finance, and savings products to consumers and small businesses.

Based in Manchester, we serve thousands of customers across the UK and into Europe, supporting their ambitions with tailored financial solutions.

We help our customers realise their ambitions by doing things differently – combining the agility and innovation of a specialist lender with the security and service standards of a regulated bank. Whether it’s flexible lending structures or straightforward savings options, we focus on what matters most to our customers.

In 2025, we launched DF Capital Retail Finance – a subsidiary of DF Capital Bank Limited – to offer specialist hire purchase solutions to retail customers.

Our goal is simple: to do the absolute best for our customers, our communities, and each other.

Responsibilities

YOUR NEW ROLE

Other duties may be assigned outside of the following duties and responsibilities:

Our customers are at the heart of everything we do at DF Capital. Working within the National Client Team you will be responsible for a portfolio of commercial clients/dealers, alongside a dedicated Managing Director and field team. You will be responsible for ensuring these facilities run smoothly, and work within the DFC credit Policy. You will be the daily contact for your clients and be responsible for monitoring and following up payment performance, utilisation and audit results.

You must demonstrate several core skills when working at pace - ability to work autonomously, an ability to communicate with a variety of stakeholders at all levels, good facilitation skills, have a competent understanding of client management methods and practices, and a strong attention to detail, with proven skills in prioritisation and organisational skills.

• Being their first point of contact for your industry sector’s dealers and manufacturers. Guiding active clients on how their facilities work and what we can offer them in terms of support and information.
• Proactively engaging with our customers to ensure full understanding of suite of products available (e.g. brands), as well as Unit Stocking
• Collaborating with Commercial function, to ensure maximising Share of Wallet where possible with customers, whilst within risk appetite.
• Supporting the wider field team in the activation of prospect customers and facilitating conversion.
• Building strong relationships with clients across industries with varying requirements and understanding their faculties in depth. Knowing their individual needs/expectations
• Building positive relationships within your portfolio of clients while you are monitoring day to day client activity and ensuring they are operating within agreed terms of the facilities.
• Working closely with the Credit, Portfolio, and Operations teams to understand and implement our agreed client strategy.
• Ensuring utilisation of agreed facilities by maximising opportunities in line with risk and business monitoring.
• Ongoing verification of customer debt and liaising with manufacturer partners to ensure underlying security is always maintained.
• Full working knowledge and adherence to all documented internal procedures necessary to complete tasks required for effective delivery of department objectives.

Must possess required proficiency to perform essential tasks.

Qualifications and Skills

• Previous Client Management or Customer Service Experience
• Customer Service Excellence
• Ability to organise and work independently
• Able to show initiative with customers and partners
• Exceptionally self-motivated and directed
• Instinctively curious
• Ability to set and manage priorities judiciously
• Excellent written and oral communication skills
• Superior problem-solving abilities
• Exceptional service orientation
• Ability to operate and help motivate in a team-oriented, collaborative environment
• Strong attention to detail
• Strong communication skills, both written and verbal

Benefits

• Competitive salary (dependent on experience)
• Private medical insurance for you and your partner/spouse
• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary annual bonus
• Discretionary share awards
• Life Assurance
• Income Protection
• Save As You Earn company share acquisition scheme
• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
• 3 days paid Volunteering leave to support our local communities
• Vibrant office location in lively Ancoats (Manchester)