Junior Business Analyst

SOS International; Greater London; On-site; GBP 45,000 - GBP 55,000; Full time

Job summary

A global support service company is seeking a Sales Support Specialist in Greater London. The successful candidate will analyze business challenges, support sales teams, and implement AI solutions to enhance processes. Key requirements include proficiency in Microsoft Excel and Power BI, along with a bachelor's degree and 2 years of experience in a related role. This position involves collaboration with cross-functional teams, alongside managing requests and producing sales reports. Candidates should be proactive self-starters ready for internal travel.

Qualifications

• 2 years’ experience in a sales support role or business analyst.
• Proficiency in English.
• Knowledge of other languages is desired.

Responsibilities

• Analyse business challenges and design new processes.
• Assist with development and maintenance of process documents.
• Manage requests in the shared mailbox.
• Develop and implement AI models to improve workflows.
• Monitor sales performance and project management of sales tools.
• Support user adoption of Salesforce.

Skills

Advanced use of Microsoft Excel

Advanced use of Microsoft Power BI

Strong commercial awareness

Excellent presentation skills

Strong analytical skills

Knowledge of Salesforce.com

Knowledge of Generative AI tools

Knowledge of automation tools

Knowledge of SQL or DAX

Ability to establish relationships

Quick learner

Autonomous, self-starter

Education

Bachelor’s degree in business management or IT

Tools

Salesforce

Power BI

Microsoft Excel

Job description

Analyse/understand business challenges; take proactive steps to design new and improve existing processes and resolve issues as part of cross functional teams and/or individually Identify bottlenecks in the sales process.

• Assist with development and maintenance of documents which elaborate process flows, best practices, and how specific tasks are to be executed.
• Prepare and maintain various records, documents, files, and reports for the sales community.
• With other global Commercial Services team members, manage requests received through the shared mailbox, ensuring timely and effective resolution for the sales team.
• Develop and implement generative AI models as well as collaborate with cross-functional teams to integrate AI solutions into existing workflows to achieve process efficiencies.
• Collaborate with cross-functional teams to integrate AI solutions into existing workflows.
• Serve as advisor to our employees by answering all their pricing related questions and concerns.
• Stay up to date with latest sales trends and best practices for the assigned LOB in the A&M division.
• Ensure real time update of all clients related activities into Salesforce.com.
• Salesforce utilization and compliance: Updates to procedures and SFDC attachments (with Operations & Business Development Managers): Ops and Billing Procedures set-up and maintenance, contracts and Declaration attachments, Authorized persons.
• Any other relevant duties as assigned.

Key Responsibilities

• Work with the Regional sales teams to monitor progress on pipeline, lead generation, sales performance and KPIs.
• Project management of new sales tools, and new processes implementation to include user testing, roll out plan and embedding for the Sales & Marketing teams worldwide.
• Animate a community of 150+ users on Salesforce. Support the adoption and effective use of Salesforce.
• Maintain and produce reports using Power BI tools to the regions and line of business.
• Design of commercial tools on Power BI in support of regional decision-making process: e.g., price analysis per client, discounting.
• Under the direction and guidance of the Director of Commercial Services, review, analyse, and manage price indexation, exception pricing, including discounts and non-standard product requests from the sales team and their leadership.
• Review sales quotes to ensure compliance with pricing guidelines, and proper discount approvals obtained.
• The list of tasks is not an exclusive one and duties may be varied or added from time to time. This job description is subject to regular review.

Skills and Knowledge

• Advanced use of Microsoft Excel and Microsoft Power BI.
• Strong commercial awareness and numerical literacy for management reviews.
• Excellent presentation and communication skills.
• Strong analytical and conceptual skills to lead business process implementation projects.
• Knowledge of Salesforce.com or other CRM system desirable.
• Knowledge of Generative AI tools desirable.
• Knowledge of automation tools such as Power Automate desirable.
• Knowledge of SQL, DAX, or any other computing language desirable.
• Establishes good relationships to build a wide and effective network of contacts within the organization.
• Rapidly learns new tasks and is eager to learn new technical skills as data analytics technology evolves.
• Autonomous, self-starter, with the ability to drive projects with limited supervision.

Required Work Experience

• 2 years’ experience in a sales support role or business analyst as part of a large and global organization.

Required Qualifications

• Bachelor’s degree in business management or any IT related qualification.

Required Languages

• Proficiency in English is essential. Knowledge of any other language desired but not mandatory.

Travel / Rotation Requirements

• Regular travel for internal meetings.

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MedAire is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.