Strategic ICT Project Delivery Lead

Cardiff Council; Cardiff; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A local government authority in Cardiff is seeking an experienced ICT project manager to lead the design and delivery of ICT infrastructure for new school projects. You'll coordinate between various stakeholders to ensure excellent service delivery while managing contracts and relationships effectively. Ideal candidates will have robust project management skills and a proven track record in customer service. The position offers opportunities for career development and is a full-time permanent role.

Qualifications

• Proven delivery of excellent customer service.
• Experience in user experience and requirement analysis.
• Ability to create and monitor service level agreements.
• Track record of successful project management.
• Experience presenting business proposals.
• Strong supplier and customer relationship management skills.

Responsibilities

• Lead ICT infrastructure design and delivery for school projects.
• Manage relationships with Schools Organisational Planning teams.
• Work closely with stakeholders to deliver ICT services.
• Negotiate and manage contracts with external consultants.
• Ensure all ICT requirements are met in project phases.
• Monitor service levels and customer satisfaction.

Skills

Customer service

User experience analysis

Project management

Supplier relationship management

ICT procurement knowledge

Job description

A local government authority in Cardiff is seeking an experienced ICT project manager to lead the design and delivery of ICT infrastructure for new school projects. You'll coordinate between various stakeholders to ensure excellent service delivery while managing contracts and relationships effectively. Ideal candidates will have robust project management skills and a proven track record in customer service. The position offers opportunities for career development and is a full-time permanent role.