Customer Success Manager

Relativity ODA LLC; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading legal tech firm in Greater London seeks a Customer Success Manager to act as the voice of the customer and provide insights to enhance customer success. Candidates should have experience in customer account management within the software technology sector and possess strong business writing and presentation skills. This role offers an opportunity to solve big data challenges and collaborate with various teams, making a significant impact on customer experiences.

Qualifications

• Experience in a customer-facing role managing accounts.
• Strong business writing and presentation skills.
• Ability to identify customer pain points and provide solutions.

Responsibilities

• Act as the voice of the customer within the company.
• Provide feedback and insights to foster a customer success culture.
• Collaborate with cross-functional teams to solve big data challenges.

Skills

Customer account management

Expertise in software technology

Business writing

Presentation skills

Active listening

Problem-solving

Job description

**Your Role in Action****Drive Customer Success** Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success **Your Skills**Expertise managing accounts in a customer-facing role Experience in the software technology sector Ability to address tactical issues while maintaining a long-term strategic visionExcellent business writing and presentation skills Strong team player with the ability to thrive in a collaborative environmentAbility to actively listen to customers, identify pain points in their business processes, and provide effective solutions. We’re solving big data challenges in the legal tech industry, and we’re always looking for more people to join us on the journey. At Relativity, you'll learn cross-functional skills to grow your career and have the chance to make a big impact on our customers, our industry, and our communities. We admire and value our employees, so it’s no surprise that our hiring process is designed to help us really get to know you – and for you to get to know us, too.