Customer Experience Programs Coordinator

Pearson; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A global leader in certification testing is seeking a Customer Relations Program Coordinator in Greater London. The role requires exceptional customer service skills and a passion for resolving queries effectively. Candidates must have excellent communication abilities, a minimum of a high school diploma, and preferably a bachelor's degree, along with customer service experience. This position offers a chance to work collaboratively in a dynamic environment, providing opportunities for career growth and development.

Benefits

Competitive benefits package

Career development opportunities

Incentives and rewards

Qualifications

• Minimum 3+ years customer service experience preferred.
• Experience training, teaching, or coaching.
• Ability to prioritize and multitask.

Responsibilities

• Follow through with incidents and client queries.
• Ensure candidate results are sent to clients as per KPIs.
• Act as an escalation point for service-related issues.

Skills

Excellent oral and written communication skills

Strong customer service skills

Proficiency in Microsoft Office Suite

Effective problem-solving skills

Time management skills

Attention to detail

Education

High School Diploma or Equivalent

Bachelor's Degree or equivalent work experience

Tools

Microsoft Office Suite (Access, Excel, Word)

Job description

A global leader in certification testing is seeking a Customer Relations Program Coordinator in Greater London. The role requires exceptional customer service skills and a passion for resolving queries effectively. Candidates must have excellent communication abilities, a minimum of a high school diploma, and preferably a bachelor's degree, along with customer service experience. This position offers a chance to work collaboratively in a dynamic environment, providing opportunities for career growth and development.