Customer Experience Advisor

Santander UK plc.; Derry/Londonderry; On-site; GBP 24,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Advisor for their Coleraine Branch. This 12-month fixed-term contract involves acting as the first point of contact for customers, assisting with transactions and building relationships. Candidates must have proven customer service skills, effective communication, and a desire to excel in service. Benefits include a starting salary of £24,000 plus additional cash allowance, 25 days holiday, pension contributions, and health care options. This role offers opportunities for professional growth and flexibility in working hours.

Benefits

Starting salary of £24,000

Annual cash allowance of £500

25 days holiday plus bank holidays

Voluntary health-care benefits

Pension contributions

Mental health support options

Global growth opportunities

Volunteering opportunities

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or by telephone.
• Effective communication skills to truly understand customers’ needs.
• Desire to go above-and-beyond for customers.
• Team-working skills with a flexible, can-do approach.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.

Skills

Outstanding customer service skills

Effective communication skills

Team-working skills

Flexibility and adaptability

Job description

Santander (www.santander.com) is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. Together we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift – it’s a chance for driven professionals to grow, learn, and make a real difference. Our roughly‑mission is to help more people and businesses prosper, while embracing a strong risk culture and expecting all professionals to take a proactive, responsible approach to risk management.

Retail & Commercial Banking is a global business that integrates all our retail and commercial banking activities to better serve our customers, improve efficiency, and drive value creation.

Job Overview

Customer Experience Advisor – based out of Coleraine Branch. 28 ocorre hours per week on a rota‑d basis, Monday to Saturday, between 8 am and 6 pm. This is a 12‑month fixed‑term contract.

Responsibilities

To succeed in this role, you will be responsible for:

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day‑to‑day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways toOr improve the customer experience վերաբերյ

Qualifications

Professional Experience

• Proven ability to deliver outstanding customer service either face‑to‑face or by telephone (Required)
• Effective communication skills to truly understand customers’ needs (Required)
• Desire to go above‑and‑beyond for customers (Preferred)
• Team‑working skills with a flexible, can‑do approach (Preferred)
• Openness to a broad range of activities even if outside standard expectations (Preferred)
• Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)

Benefits

• Starting salary of £24,000 plus a £500 annual cash allowance to spend on our range of benefits. *Include salary where authorised*
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years, with the option to purchase up to charisma contractual days per year.
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• Voluntary health‑care benefits at discounted rates – including medical, dental, and health assessments
• We contribute 8 % of salary to your pension and up to 12.5 % if you contribute, with the option to take some of this contribution in cash.
• Protection for you and your family – company‑funded death‑in‑service and income‑protection insurance, plus discounted rates for additional life‑assurance and critical‑illness cover.
• Share in Santander’s success via saving or investing in our share plans.
• As a Santander UK employee, you can request staff versions of products such as our Edge Current Accounts and Credit Cards with no fees, and access many other deals and discounts.
• Competitive rewards that reflect the real impact you make and the value you bring.
• Well‑being support that goes beyond work – access to a suite of apps, discounted gym/fitness, weekly online classes, flexible health‑care, and mental‑health support through our four‑pillar program.
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• Support for every life stage – from menopause and pregnancy to parenthood, with enhanced family leave, childcare options, and tailored wellbeing support.
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• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities across our network – learn new skills, explore possibilities, and shape your career internationally.

Legal & Compliance

We’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We commit to an accessible, fair, and welcoming recruitment experience for all candidates.

Right to Work in the UK

All applicants must have the right to work in the UK – by nationality, visa or work permit. If you require a visa, this does not influence our decision, but lack of a permit will result in withdrawal of any conditional offer.

Note: We welcome applications with no relocation package available. Santander will pay employer government fees for visa sponsorship. You may be liable for personal immigration or relocation costs.

How to Apply

If this sounds like a role you’re interested in, please apply. If you need assistance in the recruitment process – e.g., a different format of the application or additional help – contact us at [e-mail].