Customer Experience Advisor | Retail Banking (Edinburgh)

ISBAN - Grupo Santander; City of Edinburgh; On-site; GBP 24,000 - 28,000; Full time

Job summary

A global financial services company is seeking a Customer Experience Advisor in Edinburgh. This role involves assisting customers with transactions, queries, and building relationships. Candidates should possess strong customer service skills and be flexible to manage a variety of tasks. The position offers a salary of £24,000, benefit packages including a healthcare plan, and opportunities for career development within a supportive team-oriented workplace.

Benefits

Starting salary of £24,000

25 days holiday plus bank holidays

Health insurance and other benefits

Pension contribution of up to 12.5%

Volunteering opportunities

Qualifications

• Proven ability to deliver outstanding customer service from a face-to-face or telephony background.
• Ability to communicate effectively with customers to understand their needs.
• Desire to go above-and-beyond for customers.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries, and servicing.
• Building relationships and finding solutions.

Skills

Customer service skills

Effective communication

Teamwork

Flexibility

Job description

A global financial services company is seeking a Customer Experience Advisor in Edinburgh. This role involves assisting customers with transactions, queries, and building relationships. Candidates should possess strong customer service skills and be flexible to manage a variety of tasks. The position offers a salary of £24,000, benefit packages including a healthcare plan, and opportunities for career development within a supportive team-oriented workplace.