Customer Controller (Logistics) – Fast-Paced Support

TESOL International Association; Warrington; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading logistics company in Warrington is seeking a Customer Controller to provide exceptional customer service. The role involves acting as the first point of contact for customers, ensuring accurate order processing, and monitoring delivery compliance. Candidates should have strong numeracy and literacy skills, proficiency in Microsoft Excel and Outlook, and a GCSE in Maths and English. This position offers a supportive environment focused on employee development and includes various employee benefits such as annual leave and wellness programs.

Benefits

28 days annual leave including bank holidays

5% employee and 3% employer pension contribution

Wellness assistance program

Eye Care Vouchers

Employee recognition programs

Discounts on retailers through benefit platform

Qualifications

• Previous experience within a customer service environment is essential.
• Good knowledge of Microsoft systems, particularly Excel and Outlook.
• Strong numeracy and literacy to carry tasks efficiently.

Responsibilities

• Act as the first point of contact for customers regarding deliveries.
• Ensure all customer orders are accurately created on the system.
• Monitor customer delivery compliance and investigate any issues.
• Complete reports as per customer or business requirements.

Skills

Customer service experience

Good geographical or transport knowledge

Numeracy and literacy skills

Proficiency in Excel and Outlook

Education

GCSE grade C or above in Maths and English

Equivalent of 5 GCSEs grade C or above

Job description

A leading logistics company in Warrington is seeking a Customer Controller to provide exceptional customer service. The role involves acting as the first point of contact for customers, ensuring accurate order processing, and monitoring delivery compliance. Candidates should have strong numeracy and literacy skills, proficiency in Microsoft Excel and Outlook, and a GCSE in Maths and English. This position offers a supportive environment focused on employee development and includes various employee benefits such as annual leave and wellness programs.