Client Advisor - Rimowa - New Bond Street

Lvmh; City of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury travel brand in London seeks a Client Advisor to deliver world-class service, build strong client relationships, and represent the brand's values. The ideal candidate has a passion for retail and a commitment to excellence, ensuring clients receive exceptional experiences. Successful candidates will embody the brand and maintain high standards of service and presentation.

Qualifications

• Passion for retail and sales.
• A commitment to achieving and exceeding targets.
• Excellent personal presentation is essential.

Responsibilities

• Build and maintain relationships with clients.
• Enhance customer service standards in store.
• Gather and collate client CRM details to maintain relationships.

Skills

Passion for service

Pro-active attitude

Excellent personal presentation

Understanding of Retail KPIs

Fluent in English

Job description

Client Advisor - Rimowa - New Bond Street

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours!

Acting as a Brand Ambassador this role provides world class service by building and maintaining loyal clients to maximize profitable sales. Ensuring that housekeeping standards personal grooming is exemplary, and stock is handled correctly.

Job responsibilities

Brand Ambassador

• Excite and instil passion and pride for the brand
• Embody the brand image for customers and the store team and have an understanding of the brand DNA
• Lead by example in demonstrating role model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times

General Store VM/ Client Management

• Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times
• Enhance customer service standards in store to ensure world class service is delivered at all times.

Sales/ Business Monitoring

• Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
• Build and maintain a relationship with them to assist in selecting the right products for them whilst developing a good rapport and offering suitable advice
• Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
• Process the sale in a confident and professional manner whilst maintaining the relationship with the client
• Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
• Actively drive your product knowledge by keeping up to date with trends, participating in store training, updating yourself on all product lines and searching out relevant information on products and be familiar with the competition
• Support control and management of stock in line with management directions
• Keep up to date of market trends in the retail industry
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc
• Ensure all Company policies and procedures are adhered to.

Profile

• We would like to speak to professionals who are passionate about service, lifestyle and travel destinations
• Passion for retail and sales
• A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
• Pro‑active and positive attitude
• Excellent personal presentation – a Rimowa Brand Ambassador
• Understanding of Retail KPIs
• A fluent level in English is essential and additional languages are an advantage.

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.