Claims Handler

Davies; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading claims management company in Glasgow is seeking a Claims Handler to join their team. This position offers the opportunity to handle claims from start to finish in a collaborative environment. The ideal candidate will possess strong skills in customer service, teamwork, and adaptability. This role provides a hybrid working model and various employee benefits to support your career.

Benefits

Leadership training programme

Funding for professional qualifications

Life assurance

Pension plan

Qualifications

• Expertise in handling claims from start to finish.
• Understanding of Civil Procedure Rules and Claims Portal.
• Commitment to delivering outstanding customer service.
• Ability to manage personal caseload effectively.
• Willingness to adapt and demonstrate versatility.

Responsibilities

• Communicate with Disclosure teams for MOD services.
• Handle allocated claims and investigations.
• Gather evidence and documentation for claims.
• Manage reservations and prepare reports on cases.

Skills

Claims management

Excellent customer service

Team collaboration

Adaptability

Job description

Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Glasgow

Description

Hours: Full-Time, 35 hours per week Monday - Friday.

Location: Successful candidates will be expected to attend one of the offices at least once per week, in either Glasgow, Stoke or Leeds.

Davies is on the lookout for Claims Handlers to enhance our growing Casualty team. This role offers a stimulating environment where the selected individual will be joining a committed team, providing a first-class proactive claims handling service to major clients. We at Davies hold in high regard the transferable skills and attributes that you can contribute to the position.

Key Responsibilities

• Liaison: Communicate with Disclosure teams for the various MOD services
• Investigation: Handle allocated claims
• Evidence Gathering: Obtain all relevant evidence and documentation.
• Resolution: Determine appropriate actions to resolve each case.
• Reporting: Prepare detailed reports, advising on legal liability, quantum, and tactics as needed.
• Negotiation: Negotiate settlements within agreed authority limits.
• Professional Correspondence: Maintain proactive communication with all parties involved.
• Adherence to Procedures: Handle cases according to documented procedures and client requirements.
• Reserve Management: Regularly review and maintain proper reserves.
• Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company-facilitated training programs.

Skills, Knowledge & Expertise

Essential:

• Proficiency in managing Claims from cradle to grave.
• Understanding of Civil Procedure Rules and the Claims Portal.
• Commitment to delivering outstanding customer service.
• Collaborative team player.
• Management of personal caseload.
• Demonstrated adaptability and versatility.

Desirable:

• Experience with the investigation of Liability Claims.
• Experience in managing NIHL (Noise Induced Hearing Loss)
• Knowledge of how to value injury claims
• Familiarity with reserving strategies
• Exceptional communication abilities across various levels.

This role is tailored for individuals who are eager to apply their claim handling expertise and are ready to grow within a forward‑thinking company. If you possess the essential skills and are looking for a challenging yet rewarding career, Davies welcomes your application.

Values

• We are dynamic
• We are innovative
• We succeed together
• We are connected

Job Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan

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