Branch Coordinator, Yeovil

The Hearing Care Partnership; Yeovil; On-site; GBP 20,000 - 30,000; Full time

Job summary

A hearing care service provider in Yeovil is seeking a Branch Coordinator to manage administrative duties, ensure excellent customer service, and coordinate with clinicians. The ideal candidate will possess strong interpersonal and communication skills, with knowledge of customer service principles. The role involves managing customer inquiries, organizing appointments, and engaging with the local community.

Responsibilities

• Assist with administration duties and update customer records.
• Make customer follow-up calls after purchase.
• Support the business with ad hoc campaigns and projects.
• Ensure excellent customer service and care.
• Manage the reception desk and greet patients.
• Organize clinicians' diaries and handle customer inquiries.
• Book appointments and handle payments.

Skills

Interpersonal skills

Communication skills - verbal and written

Listening skills

Problem analysis and problem-solving

Attention to detail and accuracy

High energy levels

Self-motivated

Customer service orientation

Adaptability

Initiative

Education

Knowledge of customer service principles and practices

Knowledge of relevant computer applications

Ability to type

Numeric, oral and written language applications

Product knowledge

Job description

HEAR CARE CENTRES BRANCH COORDINATOR, Yeovil

LOCATION- Yeovil

REPORTS TO- Area Manager

Patient & Practice Support Administrator

Responsibilities

• To assist with administration duties such as returned mail and ensure customer records are updated accordingly
• To make customer follow up calls after purchase and non-purchase customer calls.
• To assist the business with ad hoc campaigns and projects
• To delight our patients through best in class customer service & care.
• To support the running of the reception desk at our Hearing Centre
• To ensure all patients are greeted and made to feel welcome
• To run and organise the diaries of the clinicians.
• Deal directly with customers by telephone
• Opening & closing of the practice
• Taking payments & banking
• Sort and distribute post
• Book appointments for customers
• Promote and offer the best services we have to offer
• Respond promptly to customer enquiries
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing information
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Pro active support in diary management and telephone communication with the core THCP business.
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Maintain high standards at all times of personal appearance, timekeeping, attendance and respect of company property
• Operate in line with company policies, procedures and current legislation at all times
• Engage with the local community
• Carry out in practice hearing aid repairs & communicate efficiently with suppliers & manufacturers.

Education and Experience

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to type
• Numeric, oral and written language applications
• Product knowledge

Key Competencies

• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• High energy levels
• Self-motivated
• Data collection and ordering
• Customer service orientation
• Adaptability
• Initiative