Billing Customer Service Advisor - Hybrid, Bonus & Pension

JDR Group; Farsley; Hybrid; GBP 26,000; Full time

Job summary

A leading utilities provider is looking for a Billing Customer Service Advisor to join their award-winning contact centre. In this role, you'll respond to billing queries, update customer records, and assist vulnerable customers. The position offers a starting salary of £25,869 with a clear progression path, hybrid working after training, and various benefits including performance bonuses and well-being support. If you're ready to enhance your customer service career, we encourage you to apply.

Benefits

Annual performance-related bonus

Attractive pension scheme

25 days annual leave + bank holidays

Wellbeing support

Career development opportunities

Qualifications

• Minimum 6 months' experience in a customer service environment.
• Good Maths & English skills (GCSE Level 4 or equivalent).
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer billing queries across multiple channels.
• Update customer records accurately and efficiently.
• Identify and support vulnerable customers.

Skills

Excellent verbal and written communication skills

Strong IT skills and attention to detail

Emotional intelligence and empathy

Ability to work flexibly and adapt to change

Motivated and resilient

Education

GCSE Level 4 or equivalent in Maths & English

Job description

A leading utilities provider is looking for a Billing Customer Service Advisor to join their award-winning contact centre. In this role, you'll respond to billing queries, update customer records, and assist vulnerable customers. The position offers a starting salary of £25,869 with a clear progression path, hybrid working after training, and various benefits including performance bonuses and well-being support. If you're ready to enhance your customer service career, we encourage you to apply.