Adaptations and Customer Alterations Surveyor

Bromford Housing Group; Chipping Sodbury; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent housing association in England is seeking an Adaptations and Customer Alterations Surveyor to lead its adaptations and customer alterations service. The role involves managing projects, working directly with customers, ensuring compliance with building regulations, and overseeing contractors to meet customer needs. Ideal candidates will have sensitivity in working directly in homes, relevant qualifications, and experience in social housing. The position offers a full-time fixed-term contract with hybrid working opportunities and generous benefits.

Benefits

Annual performance review and bonus

Pension schemes with employer contributions up to 10%

Flexible working opportunities

Generous holiday plus bank holidays

Wellbeing support for employees and families

£500 annual allowance for benefits

Professional fees paid for memberships

Clear development pathways and professional training

Qualifications

• Experience working directly in customers’ homes with sensitivity and professionalism.
• Knowledge of building regulations, planning legislation, and general construction in social housing.
• Desirable: experience in property adaptations, budget and contract management, and contractor oversight.
• Degree or equivalent property/construction qualification, and/or relevant experience.
• Professional membership (CIOB or RICS) desirable.

Responsibilities

• Manage adaptation requests and customer improvements, ensuring quality, compliance, and value for money.
• Work closely with customers and Occupational Therapists to deliver safe, suitable adaptations.
• Oversee contractors and suppliers, monitor performance, and ensure budgets are met.
• Prepare contract documentation, drawings, and specifications, and secure statutory approvals.
• Promote collaboration and maintain high standards of customer care.

Job description

Adaptations and Customer Alterations Surveyor

Location: Chipping Sodbury

Position: fixed‑term contract, up to 12 months, full time.

About the role

We’re looking for an Adaptations & Customer Alterations Surveyor to lead our adaptations and customer alterations service. You’ll manage projects and contracts, approvals, and work directly with customers to ensure our homes meet their needs, enabling independence and supporting families to thrive.

What you’ll do

• Manage adaptation requests and customer improvements, ensuring quality, compliance, and value for money.
• Work closely with customers and Occupational Therapists to deliver safe, suitable adaptations.
• Oversee contractors and suppliers, monitor performance, and ensure budgets are met.
• Prepare contract documentation, drawings, and specifications, and secure statutory approvals where required.
• Promote collaboration across the business and maintain high standards of customer care.

What we’re looking for

• Experience working directly in customers’ homes with sensitivity and professionalism.
• Knowledge of building regulations, planning legislation, and general construction in social housing.
• Desirable: experience in property adaptations, budget and contract management, and contractor oversight.
• Degree, NEBOSH, or equivalent property/construction qualification, and/or relevant experience.
• Professional membership (CIOB or RICS) desirable.

Additional requirements

• Full UK driving licence and willingness to travel.
• Ability to pass an Enhanced DBS check.
• Competent with mobile devices, email, and IT systems.

Closing date

20th January 2026

Interview dates

28th & 30th January & 3rd February 2026

Apply today – we reserve the right to close this advert early if we receive a high volume of applications.

If you have any questions or need assistance, please contact Natalie Sayer, Resourcing and Talent Specialist, at [e-mail].

What we offer

• Annual performance review with bonus linked to individual and company results.
• Regular salary with annual review, and a choice of pension schemes offering employer contributions up to 10%.
• Flexible working opportunities, with hybrid working arrangements available for some roles.
• Generous holiday (at least 27 days plus bank holidays), occupational sick pay and paid family leave.
• Wellbeing support for you and your family, including 24/7 virtual GP access, prescription services and talking therapies.
• £500 annual allowance to spend on benefits of your choice, plus retail and lifestyle discounts on shopping, clothing, electronics and more.
• Paid professional fees for relevant memberships or accreditation.
• Clear development pathways, professional training, and the chance to grow your career.

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud Disability Confident (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.