Account Manager

Engage Interactive Limited; Leicester; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A digital agency in the UK seeks an Account Manager to foster client relationships and oversee digital project success. The role requires strategic planning to boost client performance and investment. Ideal candidates should possess strong communication skills and experience in managing digital strategies. The position offers a hybrid work model and an attractive benefits package.

Benefits

Company performance-linked bonus scheme

5% company pension scheme

Access to your own financial coach

Free on-site gym

Your birthday off

Regular socials and summer conference

Qualifications

• Experience in managing client relationships and delivering successful projects.
• Strong communication skills for maintaining digital channels.
• Ability to think strategically and commercially.

Responsibilities

• Build and maintain strong client relationships.
• Drive successful delivery of digital projects.
• Plan digital strategies to enhance client performance.

Skills

Client relationship management

Digital strategy planning

Communication skills

Leadership

Tools

Basecamp

Slack

Email

Productive

Job description

£29,000 - £35,000 depending on skills and experience

Hours and Location

This is a full-time role based in Leeds, UK. We offer hybrid working and flexible hours to everyone in the team, but this is not a fully remote opportunity, and we require you to be in the office for at least 3 days a week.

As part of our commitment to making Engage a great place to work, we’ve built a comprehensive benefits package that fuels our thriving culture and delivers an exceptional, well-rounded employee experience. Some of our most popular perks are:

• Company performance-linked bonus scheme
• 5% company pension scheme
• Access to your own financial coach
• Free on-site gym
• Hybrid working
• An award-winning office
• Your birthday off
• Regular socials and summer conference, and more…

As an Account Manager, you are responsible for building and maintaining strong client relationships, driving the successful delivery of digital projects, and identifying opportunities for growth within your assigned accounts. It is your responsibility to ensure that Engage is delivering the best value for money and that the work we produce aligns with your client’s goals and objectives.

You will actively plan digital strategies to grow our client’s performance, increase their investment with the agency, and ensure they have an exceptional experience working with us.

Responsibilities

Client Relationship

• Be a partner to your clients, helping them achieve their goals and objectives
• Develop relationships within your client’s organization
• Look for opportunities to surprise and delight your clients
• Own and develop your account plans, seeking opportunities to grow your accounts
• Stay informed about digital trends in your client’s industry
• Present concepts and solutions clearly and engagingly

Communication

• Maintain digital channels of communication such as Basecamp, Email, Productive, and Slack
• Organize and lead regular status meetings following the agency’s templates
• Prepare for client meetings with slides and ensure the right participants are involved
• Share updates with the wider agency team
• Keep communication inclusive and open
• Share insights and recommendations regularly
• Ensure regular feedback meetings with your Account Sponsor
• Provide clear and detailed briefs for channel teams

Strategic and Commercial Thinking

• Plan to meet account targets with support from senior team members
• Negotiate client investments with support from senior staff
• Present commercial solutions that are easy for clients to approve
• Identify opportunities for improved work and growth
• Focus on solutions to meet annual account targets

Leadership

• Oversee the results and work for your clients
• Be the go-to person for account queries within the agency
• Produce meaningful reports and insights
• Foster collaboration within your team
• Ensure the team understands client performance

General

• Manage campaign and project delivery from start to finish
• Maintain accurate financial forecasts
• Invoice clients as per milestones
• Log all time in line with company policy
• Prepare estimates for new projects
• Pay strong attention to detail

A bit about us

Founded in 2007, we’ve earned a reputation for delivering world-class digital products and strategies, which we call "Attention to Digital".

We are committed to doing the right thing, not just in digital but also in our impact on the world. We’re proud to be a Certified B Corporation.

We celebrate diversity and are dedicated to providing an inclusive environment for all employees, regardless of race, religion, age, sex, sexual orientation, or disability.