Account Handler

Everywhen; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance brokerage in Manchester is seeking a Professional Indemnity Insurance Account Handler to support a designated client portfolio. The role involves acting as the primary point of contact for clients, building strong relationships, and addressing their queries. Candidates must have experience in the insurance industry, preferably in professional indemnity, along with excellent customer service skills. The position offers a competitive salary, generous bonuses, and extensive benefits including career progression opportunities.

Benefits

26 days holiday, plus bank holidays

Opportunities for career progression

CII or ACII qualification support

Pension scheme

24-hour wellbeing support

Paid volunteering day

Spotlight Awards for talent recognition

Qualifications

• Experience in insurance industry, preferably in professional indemnity.
• Ability to work with clients confidently over phone and email.
• Demonstrate honesty and integrity within a regulated organization.

Responsibilities

• Support a designated client portfolio.
• Act as the first point of contact for clients.
• Build and nurture client relationships.
• Respond to client queries promptly and accurately.

Skills

Insurance industry experience

Customer service

Proactive and initiative-driven

Strong communication skills

Team collaboration

Job description

Professional Indemnity Insurance Account Handler

Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as a Professional Indemnity Insurance Account Handler within our friendly team based in Manchester.

Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday (no weekends here!) earn a basic salary relative to your experience as well as a generous bonus structure. You’ll also be rewarded with all the great benefits of working with the UK’s largest independent Insurance Brokers.

Responsibilities

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise.

• Support a designated client portfolio
• Act as the first point of contact for clients
• Build and nurture client relationships
• Respond to client queries promptly and accurately

Qualifications

Insurance industry experience, ideally with a background in professional indemnity, is essential for this role; the rest is center on you as a person.

• Bring your best self to work every day to give clients the best possible experience.
• Be proactive, use initiative, and showcase entrepreneurial spirit.
• Demonstrate confidence to work with clients over the phone and by email; customer service experience is important.
• Work well with your team, have a positive outlook, be engaging, collaborative, and resilient to changes.
• Demonstrate honesty and integrity, essential within a financially regulated organization and the right way to be.

Benefits

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service.
• Opportunity to progress your career across the entire Ardonagh family.
• Gain CII or ACII qualifications to boost knowledge and career prospects.
• Pension scheme for retirement.
• 24‑hour support for physical and mental wellbeing.
• One paid volunteering day to give back to communities.
• The Spotlight Awards, where we shine a light on the brightest talent across our group.

So, what are you waiting for? Apply today and one of our team will be in touch.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.