Customer Care Representative

Aker BioMarine ASA; Tarragona; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

A leading innovator in health and nutrition, Aker BioMarine ASA is seeking a detail-oriented Customer Care Representative in Tarragona, Spain. In this role, you will manage customer orders, ensure timely delivery, and handle logistics documentation. The ideal candidate will have experience in customer service and logistics coordination, with strong ERP and Excel skills.

Formación

• Minimum 2 years in customer service or logistics.
• Proficiency in ERP systems and strong Excel skills.
• Familiarity with international logistics.

Responsabilidades

• Manage customer orders and oversee delivery timelines.
• Support logistics planning and manage invoicing.
• Collaborate with supply chain for inventory oversight.

Conocimientos

Attention to detail

Communication

Analytical thinking

Team-oriented

Herramientas

ERP systems (SAP, Oracle)

Excel

Descripción del empleo

Aker BioMarine is a leading human health and nutrition innovator that develops krill-derived products for consumer health and nutrition. Krill is a natural, powerful, and health-promoting source of nutrients from the pristine waters of Antarctica, and Aker BioMarine has a unique position in its industry.

In Aker BioMarine we believe in a world where everyone has access to quality nutrition and good health without compromising the planet.

We are looking for more people like us, who believe they can make a difference in the world.

We are about 230 employees globally, with more than 25 nationalities, spread across all time zones and most continents. Together, we form an international, high performing, diverse and fun work environment.

Working with us means you appreciate diversity, are highly skilled within your field and can cope with unexpected situations. You enjoy a fast pace, tolerate quick decisions and continuously ongoing changes. You are a true team player who “chips in” when the situation requires so.

About The Role

As part of our global operations, our Customer Care team is the frontline of exceptional service, ensuring that customers across the world receive our products on time, every time. We're now looking for a detail-oriented and proactive Customer Care Representative to join our team in Tarragona, Spain.

As a Customer Care Representative, you will be the key link between our customers, sales team, production sites, and logistics partners. You will oversee end-to-end order processing, manage inquiries and claims, and help maintain efficient inventory flow to ensure customer satisfaction and operational excellence.

What You’ll Be Doing

Order Management: Process customer orders and oversee delivery timelines to ensure timely and accurate fulfilment.

Logistics Coordination: Support global transportation planning, including import/export documentation and tracking.

Invoicing & Documentation: Handle invoicing and ensure all ERP data and shipping paperwork is accurate and complete.

Inventory Oversight: Collaborate with warehouses and supply planning to manage stock levels, transfers, and shelf-life monitoring.

Customer Support: Act as the primary contact for customers and internal sales teams for order-related inquiries and support.

Raw Material Planning: Assist with the planning and handling of raw material orders for encapsulation processes.

Complaint Handling: Manage customer claims and contribute to root cause resolution and service recovery.

Cross-Functional Collaboration: Work closely with manufacturing and supply chain to ensure smooth operations and on-time delivery.

Project Support: Participate in strategic departmental projects and continuous improvement initiatives.

Team Collaboration: Provide backup support to team members and contribute to the overall success of the Customer Care department.

What We’re Looking For

• Minimum 2 years of experience in customer service, logistics coordination, or order management.
• Hands-on experience with ERP systems (SAP, Oracle, or similar).
• Strong Excel skills and analytical thinking.
• Familiarity with international logistics, export/import documentation, and transportation management.
• Excellent attention to detail and ability to manage multiple priorities.
• Strong communication and interpersonal skills; team-oriented mindset.
• Fluent in English (written and spoken); additional language skills are a plus.
  
  

For more information about the position or process, please contact Dolors Ambrosio (telephone: [phone]).

About Aker BioMarine:

Aker BioMarine develops bioactive ingredients for use in the nutraceutical market. Its fully traceable value chain stretches from sustainable krill harvesting operations in Antarctica through the logistics hub in Montevideo to its state-of-the-art factory in Houston and all the way to its customers around the world.

Superba Krill is a pure form of omega-3s that are more easily absorbed by the human body, providing health benefits, including boosting heart, brain, and joint health.

Understory is a premium marine protein peptide ingredient from Antarctic krill.

Revervia is a plant-based, marine source of DHA omega-3 from algae, offering the highest natural concentration of algae DHA on the market today. DHA is widely known to be vital for brain and eye health, as well as early life nutrition.

LYSOVETA TM is a new dietary supplement product from Aker BioMarine, specifically targeting brain health. It contains essential nutrients including LPC-bound EPA and DHA, which are important for long-term brain health and function, across the whole lifespan.

What you can expect from working in Aker BioMarine:

You can expect a lot of challenges in a fast paced environment. In return we promise you will be part of a fun and exciting journey. If you show initiative and desire for more responsibility, we will give it to you and support you along the way. We strongly believe that our team of people want to do their best. All in the spirit of being the leading company in our industry and always striving to raise the bar.

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