Senior Customer Support Engineer - Audio Infrastructure (m/f/x)

Lawo AG; Deutschland; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading provider of audio solutions is seeking a Senior Customer Support Engineer - Audio Infrastructure. The successful candidate will troubleshoot audio infrastructure incidents globally, provide support for external customers, and work with innovative technologies. The role requires a degree in audio/network engineering and experience in the broadcast industry. This position offers a competitive salary and flexible working conditions.

Leistungen

Flexible working hours

Attractive salary with additional benefits

Company pension scheme

Language courses

Daily catering

Employee events

E-Bike leasing

Qualifikationen

• Degree in audio and/or network engineering or relevant experience.
• Experience in the broadcast industry focusing on audio infrastructure.
• Fluency in English; German is an advantage.

Aufgaben

• Troubleshoot and manage incidents for audio infrastructure solutions.
• Work with the Professional Service Group in technical support.
• Support customers and stakeholders with technical expertise.

Kenntnisse

Expertise in broadcasting and IT technology

Good knowledge about IP-based media networks

Excellent verbal and written communication skills

Customer service skills

Team player

Ausbildung

Degree in audio and/or network engineering

Tools

Lawo mc2 consoles

Jobbeschreibung

Lawo, based in Rastatt, Germany, is an innovative, leading provider of professional audio, video and control solutions to the worldwide broadcast market. We develop and manufacture our products in Germany and support them with a global Customer Support Team.

GROW WITH US! To strengthen our team, we have an immediate opening for a

Senior Customer Support Engineer - Audio Infrastructure (m/f/x)

Responsibilities

• Troubleshoot and perform incident management for audio infrastructure solutions that span the globe, in an environment of network- and IT-based technologies and specific broadcast products
• Work in an agile team environment as part of our Professional Service Group, focusing on technical support, assisting project deployment and participating in our 24/7 support hotline (rota)
• To drive customers’ success, you will support external customers and internal stakeholders with technical expertise, operational workflows, application and system knowledge
• You will be dealing with state-of-the-art products on the manufacturer side and keeping pace with the latest technological developments in a rapidly developing innovative company
• Analyzing systems, perform system updates and health checks, both remotely and on-site, will be part of your job

Qualifications

• You come with a degree in audio and/or network engineering, a comparable technical education and/or professional experience and have expertise in the field of broadcasting and/or IT technology
• You have experience in the broadcast industry with good knowledge about IP-based media networks - with a focus on audio infrastructure and its integration into media network solutions
• Ideally, you already have experience working with Lawo products, particularly with mc2 consoles and the associated audio devices
• You have a proactive approach and work independently, in a timely, structured and reliable manner
• You are a team player with a customer-oriented attitude and customer service skills
• You have excellent verbal and written communication skills, are fluent in English (a must) & German (an advantage) and ready for domestic and international travel

Our Offer

• A highly motivated team and an international environment
• Flexible working hours and home office days
• Attractive salary with additional benefits
• Company pension scheme
• Language courses and other training opportunities
• Daily catering with a wide range of dishes
• Sun terrace for breaks
• Employee Events
• Foosball table and band rehearsal room
• E-Bike Leasing