Platform Engineer Voice Services (f/m/d) E.ON Digital Technology GmbH

E.ON Gruppe; Deutschland; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading European energy provider is seeking a professional to manage Unified Communication and Collaboration Services. The role involves supporting Cisco contact center solutions and optimizing the Cisco Webex Calling platform. Qualified candidates will have a degree in computer science or business informatics, relevant certifications, and experience in audio/video conferencing and network systems. This position includes flexible work options and opportunities for professional growth.

Leistungen

Flexible work options

30 days paid vacation per year

Learning and development opportunities

Company pension scheme

Subsidised transport options

Qualifikationen

• Several years of professional experience in Unified Communication.
• Long-term experience with Cisco UC and call center software.
• Expertise in Azure Cloud architecture.

Aufgaben

• Assist in managing Unified Communication and Collaboration Services.
• Collaborate on business concepts for Cisco Webex Contact Center.
• Optimize the Cisco Webex Calling platform.

Kenntnisse

Analytical skills

Solution-oriented thinking

Good communication skills in English and German

Experience in audio & video conferencing

Ability to work in an international environment

Ausbildung

University degree in computer science or business informatics

Cisco CCNP certification

Azure Administrator Associate certification

Tools

Cisco UC software products

Microsoft Azure Cloud

Voice Gateway/SBC solutions

Jobbeschreibung

Overview

The Team – your impact. Our team ensures that facilities become E.ON offices with network infrastructure, meeting room technology and printers. We also provide E.ON's central telephony infrastructure. In your role, you support E.ON business colleagues in understanding E.ON's telephony and call center solution. Record their requirements and further develop the infrastructure. You are in close contact with our colleagues and help them to use our solutions in the best possible way.

Your Role

meaningful & rewarding

• Assist the Product Owner in the strategic management and development of Unified Communication and Collaboration Services.
• Collaborate on the design and development of business concepts for the new Cisco Webex Contact Center platform.
• Evolve and optimize the Cisco Webex Calling platform.
• Implement modern cloud platform solutions such as Microsoft Azure Cloud to meet business needs.
• Provision and management of Voice Gateway/SBC solutions (Cisco UBE, AudioCodes, Ribbon).
• Expert support (2nd & 3rd level) for the Cisco Call Center IT platform to ensure system stability and performance.
• Management and monitoring of external suppliers and service providers for unified communication solutions.

Your Profile

authentic & open-minded

• University degree in computer science, business informatics or comparable
• Several years of professional and practical experience in the areas of audio & video conferencing, fixed network systems, as well as good analytical skills and solution-oriented thinking
• Demonstrated long-term professional experience with Cisco UC and call center software products, with a minimum certification of Cisco CCNP; CCIE-level certification and Webex vendor certifications are considered advantageous
• Proven expertise in Azure Cloud architecture, with a strong focus on designing and implementing IT network infrastructure for voice components such as SBC, servers, and databases
• A minimum certification of Azure Administrator Associate is required, the Azure Solutions Architect Expert certification is highly desirable
• Very good English and German skills in writing and speaking
• You are willing to travel and work in an international environment

Our Benefits

smart & useful

• Enjoy flexibility: You can combine coming to the office and working from home flexibly. It’s even possible to go on workation for up to 20 days per year within Europe.
• Advance your development: We grow and we want you to grow with us. Learning on the job, exchanging with others, or taking part in an individual training – our learning culture enables you to bring your personal and professional development to the next level.
• Get connected: Take the opportunity to engage in our Digital Empowerment Communities for collaboration, learning, and network building.
• Recharge your battery: You have 30 days of paid vacation per year plus Christmas and New Year39;s Eve off. Your battery still needs charging? You can exchange parts of your salary for more paid vacation or you can take a sabbatical.
• Elevate your mobility: From car and bike leasing offers to a subsidised Deutschland-Ticket – your way is our way.
• Think ahead: With our company pension scheme and a great insurance package we take care of your future.
• This is by far not all… We are looking forward to speaking with you about further benefits during the hiring process.