Parts and Service Advisor

Lounsbury Furniture Limited; Fredericton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A local truck servicing company in Fredericton seeks a Parts and Service Advisor. The role includes providing exceptional customer service, managing inventory, preparing shipping documents, and documenting repair orders. The ideal candidate has a high school diploma, customer service skills, and an interest in the truck or automotive industry. This full-time position offers competitive wages and benefits starting on the first day of work.

Benefits

Competitive Wages

Group Benefits Plan

Paid Vacation and Sick days

Employee discounts

Career growth opportunities

Qualifications

• Must have a valid driver's license and a clean driver's abstract.
• Experience in the truck industry, rental, or automotive industry is an asset.
• Ability to perform repetitive heavy lifting (up to 50 lbs).

Responsibilities

• Provide customer service at the Parts and Service to walk-in customers.
• Perform physical inventory regularly to ensure all stock levels are accurate.
• Prepare bills of lading, invoices, and other shipping documents.
• Assemble containers and crates in the Parts area.
• Keep records/files up to date.
• Pack goods to be shipped and unpack goods received.
• Answer phone calls and emails from customers.
• Write up a repair order and document the customer's concerns.
• Keep the customer informed while the truck is being repaired.
• Check and advise the customers if repairs are approved under warranty.

Skills

Customer service skills

Interpersonal skills

Troubleshooting skills

Multitasking

Team player

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Job description

Lounsbury Heavy-Duty Truck Centre in Fredericton is looking for a Parts and Service Advisor.

This is a full-time position. The hours of work are: Monday to Friday, from 8am to 5pm.

Why Work with Us?

Lounsbury Heavy-Duty Truck Centre in Fredericton is a part of the Lounsbury Group of Companies. We invest in our employees through training programs and offer:

• Competitive Wages
• Group Benefits Plan, including health, dental, vision, life insurance, short-term disability, and long-term disability, that start on the first day of work (no waiting period)
• Paid Vacation and Sick days (vacation is negotiable based on experience)
• Employee discounts on cars, services, and Lounsbury Furniture
• Career growth and continuous development

Responsibilities

• Provide customer service at the Parts and Service to walk-in customers and customers calling the dealership.
• Perform physical inventory regularly to ensure all stock levels are accurate in the system.
• Prepare bills of lading, invoices, and other shipping documents.
• Assemble containers and crates in the Parts area: keep it clean and organized.
• Keep records/files up to date.
• Pack goods to be shipped and unpack goods received.
• Must be willing to learn how to drive a forklift.
• Answer phone calls and emails from customers to book an appointment for service.
• Write up a repair order and document the customer's concerns to ensure accurate information is provided to the mechanic.
• Keep the customer informed while the truck is being repaired.
• Check and advise the customers if repairs are approved under warranty.

Qualifications

• High School diploma or equivalent.
• Must have a valid driver's license and a clean driver's abstract.
• Must be computer literate - be able to use Microsoft Outlook, Excel, and be able to learn a new computer program.
• Experience in the truck industry, rental, or automotive industry is an asset.
• Strong interpersonal skills, customer service skills, and troubleshooting skills.
• A good team player has a sense of urgency and can multitask.
• Good work ethic.
• Ability to perform repetitive heavy lifting (up to 50 lbs).
• Keeps their work area very clean and organized.