Officer - Quality

Project Management Institute; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Officer - Quality to enhance product quality and manage customer satisfaction. In this role, you will coordinate with various teams to ensure compliance with quality standards and handle customer complaints effectively. Join a vibrant environment where your contributions will help shape memorable experiences for customers. This position offers the chance to work with a diverse team and grow within a respected organization that values quality and teamwork.

Qualifications

• 1-2 years of experience in Retail preferred.
• Proficient in Microsoft Excel Suite for reporting.

Responsibilities

• Coordinate quality activities and manage customer complaints.
• Prepare reports on quality activities and ensure compliance.

Skills

Planning Skills

Negotiation Skills

Business Communication

Presentation Skills

Microsoft Excel

Education

Bachelor’s Degree in a related field

Job description

JOB TITLE

Officer - Quality | MAF Retail | Head Office UAE

Role Summary
The Associate - Quality is responsible for the coordination of all activities with the quality service providers, the Private Label function, managing all customer complaints, recalling communication with the stores & products, and communicating the Audit results and lab non-conformities to the concerned PL Quality Manager to generate a proper action plan.

ROLE PROFILE

• Follow up on Quality processes associated with the development and monitoring of products, Lab analysis, Audits, and customer complaints.
• Support Private Label development by revising technical documents related to Private Label development in MAF operating countries & ensure compliance with Carrefour quality policy & local regulation.
• Maintain good communication with other quality teams in the stores and authorities to guarantee the professional image of the department.
• Maintain good communication with quality service providers to ensure the professional image of the company.
• Prepare periodical reports regarding quality activities as per direction.
• Collaborate with the logistics team regarding Local authorities’ registration for CRF products.
• Manage customer complaints, recalls, and investigations at store/warehouse level.
• Communicate with Private Label / CRF France teams on customer complaints and lab analysis non-conformities, and follow up on corrective action plans along with supportive technical documents.

Requirements

• Bachelor’s Degree in a related field.
• 1 to 2 years of preferred experience in Retail.
• Strong planning and organization skills.
• Strong negotiation skills.
• Strong business communication and presentation skills.
• Proficient in Microsoft Excel Suite.

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, spread happiness, and build experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and is excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.