Senior Inbound Reservations Consultant

Cullinan Holdings Limited; Cape Town; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading company in the tourism industry seeks a Senior Inbound Reservations Consultant in Cape Town. The role involves designing luxury travel experiences and managing complex itineraries, ensuring exceptional service for clients. Candidates should have at least 10 years of experience in an inbound DMC and a passion for travel.

Qualifications

• Minimum 10 years of related experience within an Inbound DMC.
• Experienced in servicing luxury travel.
• Well-versed in working with Reservations systems.

Responsibilities

• Planning and designing luxury travel experiences.
• Managing and processing complex itineraries.
• Overseeing the entire booking process from quote to finalization.

Skills

Relationship Building

Attention to Detail

Problem-solving

Creativity

Organizational Skills

Education

Grade 12

Tertiary Qualification in Travel and Tourism

Job description

Thompsons Africa is a luxury DMC offering meet and greets, transfers, fully escorted and group series tours, seat-in-vehicle tours, open-vehicle safaris, and bespoke FIT services in South and Southern Africa.

With over 36 years of experience, we create unforgettable African holiday experiences and are proudly part of Cullinan Holdings Ltd., the foremost tourism and travel business in Southern Africa.

At Thompsons Africa, we are driven by a passion for extraordinary holidays and exceptional service. Our rich history is a testament to the dedication and commitment of our staff, who have propelled us to become a leader in the tourism industry. We value creativity and adaptability, and in return, we foster a vibrant and dynamic work culture.

This position will be based at our Thompsons Africa offices in de Waterkant, Cape Town.

As a Senior Inbound Reservations Consultant, you will be responsible for planning and designing luxury travel experiences, as well as managing and processing complex itineraries. Your responsibilities will include overseeing the entire process, from the initial quote to finalization, invoicing, and travel documentation. Your goal is to proactively manage your bookings, ensuring our customers' success and making every guest's journey truly remarkable!

Requirements

Qualification:

• Grade 12 is essential
• A related tertiary qualification in Travel and Tourism will be highly preferred
  
  
  

Experience:

• Minimum 10 years of related experience within an Inbound DMC
• Experienced in servicing luxury travel
• Experience in servicing North American-based customers will be highly preferred.
• Well-versed in working with Reservations systems
  
  
  

Knowledge:

• In-depth knowledge of travel products, destinations, and logistics in Southern and South Africa
  
  
  

Core Competencies:

• Excellent at building and nurturing working relationships
• Proven ability to manage high volumes with strong attention to detail and accuracy
• Proactive
• Creative
• Organized
• Problem-solving
• Solutions-driven
• Strong team player who also thrives working independently