Regional Service Manager

Only for registered members; North West; On-site; ZAR 700,000 - 900,000; Full time

Job summary

A leading fire safety company in South Africa is seeking a Regional Service Manager responsible for overseeing all service operations in the region. The role includes ensuring high-quality service delivery, managing budgets, and developing teams. Candidates must have a relevant technical or engineering qualification in fire or security, along with experience in operational efficiency and customer satisfaction. This position offers an opportunity to lead regional teams and maintain compliance with industry standards.

Qualifications

• Experience in managing service operations with proven leadership skills.
• Ability to monitor and report on key operational KPIs.
• Strong communication skills for customer and account management.

Responsibilities

• Manage and oversee all service operations within the region.
• Implement process improvements to optimize service performance.
• Serve as the escalation point for critical customer issues.

Skills

Team development

Operational efficiency

Customer satisfaction

Financial management

Education

Relevant technical or engineering qualification in fire, security, or related field

Job description