IT Support Engineer

Nexio; Midrand; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A leading company in IT Services and Consulting is seeking an IT Support Engineer in Midrand. The role involves providing comprehensive IT support, troubleshooting issues, and managing system operations. Candidates should possess a diploma in IT and relevant certifications, with strong communication skills and a customer service mindset.

Qualifications

• 1–3 years in an IT support, helpdesk, or technical support role.
• Experience supporting a hybrid or remote workforce is a plus.
• Preferred certifications include CompTIA A+, Network+, Security+, Microsoft Certified, ITIL Foundation, Cisco CCNA.

Responsibilities

• Provide administrative support for IT systems and troubleshoot technical issues.
• Assist in the identification and resolution of hardware and software issues.
• Perform onsite installation, updates, and repairs for computer systems.

Skills

Strong communication skills

Customer service mindset

Analytical thinking

Team collaboration

Time management

Adaptability

Education

Diploma or degree in IT, Computer Science, or related field

Grade 12 or Equivalent

Tools

Active Directory

SQL

Exchange

Networking Infrastructure

Job description

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ROLE PURPOSE

Provide comprehensive IT support, ensuring the smooth operation of IT systems and infrastructure while effectively communicating with both technical and non-technical stakeholders. This includes managing system operations, troubleshooting issues, implementing updates, and contributing to policy development.

Primary Duties And Key Responsibilities- Job Specific Requirements

Administrative Support & System Maintenance

Provide administrative support for IT systems, ensuring smooth day-to-day operations and proactively addressing technical issues to minimise disruption.

• Cross-Functional Collaboration
  
  

Collaborate with cross-functional teams to plan, implement, and maintain robust IT infrastructure solutions aligned with business needs.

• Troubleshooting & Incident Management
  
  

Assist in the identification, troubleshooting, and resolution of hardware and software issues on both desktop and server environments, ensuring minimal downtime and high productivity.

• Onsite Hardware & Software Maintenance
  
  

Perform onsite installation, updates, and repairs for computer systems, peripherals, and software, ensuring optimal performance and user satisfaction.

• Technical Communication & Customer Support
  
  

Deliver clear and effective communication to both technical and non-technical users, ensuring a high level of customer service and understanding.

• User Account & Access Management
  
  

Managed user accounts, permissions, and access controls across systems and platforms in compliance with company security policies.

• Asset Management
  
  

Tracked and maintained accurate records of hardware and software inventory.

Qualifications & Certifications

Preferred Certifications:

• CompTIA A+ / Network+ / Security+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation (Advantageous)
• Cisco CCNA (Advantageous)
• Education:
• Diploma or degree in IT, Computer Science, or related field (or equivalent experience)
• Grade 12 or Equivalent
  
  

Experience

• 1–3 years in an IT support, helpdesk, or technical support role (entry to mid-level)
• Experience supporting a hybrid or remote workforce is a plus
• Experience with Active Directory, SQL, Exchange, Networking Infrastructure
  
  

Soft Skills

• Strong communication skills: Able to explain technical issues to non-technical users
• Customer service mindset: Polite, patient, and empathetic under pressure
• Analytical thinking: Efficient root cause analysis and troubleshooting
• Team collaboration: Experience working with cross-functional or remote teams
• Time management: Able to prioritise incidents and balance workload
  
  

Adaptability: Can quickly learn new systems, tools, or technologies

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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