Customer Success Manager

SATIGO; South Africa; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic service company in South Africa is seeking a highly motivated Customer Success Manager. This role involves ensuring smooth client onboarding, managing client relationships, and advocating for client satisfaction. Ideal candidates have proven experience in client-facing roles and strong organizational skills. Join us to thrive in a supportive, inclusive environment that values continuous improvement.

Qualifications

• Proven experience in a customer success or client-facing role.
• Ability to manage multiple client accounts and projects simultaneously.
• Experience in content creation or collaboration with marketing teams preferred.

Responsibilities

• Lead the end-to-end onboarding process for new clients.
• Develop and maintain strong, long-term relationships with clients.
• Collaborate with clients to create personalised success plans.

Skills

Outstanding communication

Relationship management

Proactive problem-solving

Data-driven insights

Excellent organisational skills

Education

Bachelor’s degree in Business, Marketing, or related field

Job description

We are delighted to offer an exciting opportunity for a highly motivated and client-focused Customer Success Manager to join our dynamic and rapidly growing team. This pivotal role will see you working closely with our valued clients, ensuring that they achieve the best possible outcomes through our comprehensive range of services. Your primary focus will be delivering a seamless onboarding experience, alongside maintaining consistently high levels of client satisfaction and engagement throughout their journey with us.

Key Responsibilities:

• Client Onboarding: Lead the end-to-end onboarding process, ensuring a smooth transition for new clients and providing them with clear, tailored guidance on how to maximise the value of our services.
• Client Relationship Management: Develop and maintain strong, long-term relationships with clients, acting as their primary point of contact and responding to their needs promptly and effectively.
• Success Planning: Collaborate closely with clients to create personalised success plans that align with their unique business objectives, ensuring they see long-term value in our services.
• Performance Tracking and Reporting: Monitor key client performance metrics, identify trends and areas for improvement, and deliver actionable recommendations to help clients drive success.
• Advocacy and Feedback: Represent the voice of the client within SATIGO, providing regular feedback to internal teams and advocating for any changes or improvements that will enhance client satisfaction.
• Content Creation and Distribution: Work with the marketing team to develop impactful case studies, testimonials, and other content that highlight the successes of our clients and promote positive outcomes.

Qualifications and Experience:

• Proven experience in a customer success or client-facing role, demonstrating outstanding communication and relationship management skills.
• A proactive approach to solving problems and the ability to use data-driven insights to inform decision-making.
• Excellent organisational skills, with the ability to manage multiple client accounts and projects simultaneously.
• Experience in content creation or collaboration with marketing teams is an advantage.
• A Bachelor’s degree in Business, Marketing, or a related field is preferred.

The Ideal Candidate:

You will be a proactive, empathetic, and solutions-oriented individual who thrives in a fast-paced environment. You are someone who can build trust and rapport with clients, understanding their unique challenges and providing tailored support to help them succeed. You are a confident communicator with a passion for problem-solving and a keen eye for detail. Your ability to balance multiple priorities and work effectively under pressure will be key to your success in this role.

Our Culture:

At SATIGO, we pride ourselves on fostering a supportive, collaborative, and inclusive environment where every team member is encouraged to contribute to our success. We are passionate about delivering exceptional service and results for our clients, and we value innovation, creativity, and continuous improvement. If you are someone who shares our commitment to client success and thrives in a positive, team-oriented workplace, we would love to hear from you.

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