Business Intelligence Analyst II [BI Analyst II]

Capitec Client Care; Stellenbosch; On-site; ZAR 40,000 - 80,000; Full time

Job summary

Capitec Client Care is seeking a Business Intelligence Analyst II to leverage data and Generative AI to solve business challenges. The role focuses on enhancing workflows and generating strategic insights while ensuring compliance with data standards. Ideal candidates will have a strong background in data analytics and experience with Microsoft applications.

Qualifications

• Minimum of 3 years’ experience as a Business Intelligence Analyst or equivalent.
• Strong foundation in data analytics, BI methods and tools, and generative AI.
• Demonstrated experience in delivering value through data and GenAI solutions.

Responsibilities

• Leverage data and GenAI capabilities to explore and implement solutions.
• Transform business workflows to enhance efficiency and productivity.
• Ensure compliance with governance, security, and data standards.

Skills

Commercial Thinking Skills

Facilitation Skills

Numerical Reasoning skills

Presentation Skills

Problem solving skills

Education

Relevant tertiary qualification in Business Administration or Statistics

Certification in Business Analysis

Tools

Microsoft Azure

Power BI

Power Apps

M365 Copilot

Copilot Studio

Job description

Business Intelligence Analyst II [BI Analyst II]

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Date: 2 May 2025

Location: Stellenbosch, Western Cape, ZA

Company: Capitec Bank Ltd

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow

Purpose Statement

To build value for the Bank by solving client and business challenges using Generative AI (GenAI). The role leverages data and GenAI capabilities to explore, develop, and implement GenAI-powered solutions using Microsoft applications, including Copilot, Power Automate, Power Apps, and Azure AI Foundry. The analyst plays a key role in transforming business workflows, enhancing efficiency and productivity, and generating strategic insights, while ensuring compliance with governance, security, and data standards.

Education (Minimum)

• A relevant tertiary qualification in Business Administration or Statistics
  
  

Education (Ideal Or Preferred)

• Certification in Business Analysis
  
  

Experience

Knowledge and Experience

• Minimum of 3 years’ experience as a Business Intelligence Analyst or equivalent (e.g., Data Analyst), with a strong foundation in data analytics, BI methods and tools, and generative AI.
• Demonstrated experience in identifying, quantifying, and delivering value through data and GenAI solutions that address business challenges.
• Experience in preparing and structuring metadata-rich data for LLM consumption, with a focus on quality, consistency, and contextual clarity.
• Proven ability to utilize Large Language Models (LLMs) to driven decision-making.
• Hands-on experience with M365 Copilot, Copilot Studio, Copilot Agents, Power Apps, Power BI, and SharePoint.
• Advanced proficiency in prompt engineering to produce high-quality, contextually relevant GenAI outputs.
• Strong problem-solving ability using deductive and inductive reasoning to resolve complex business challenges.
• Excellent communication, project management, and stakeholder engagement skills.
• Experience working with cloud-based data platforms, particularly Microsoft Azure.
• Ability to identify, assess, and mitigate potential risks associated with GenAI.
• Demonstrated experience in applying GenAI to everyday tasks such as document drafting and editing, data analysis and interpretation, reporting, and problem-solving.
  
  

Knowledge

• Familiarity with various Generative AI models and agents plus applied use cases.
• Understanding of how vector databases store and retrieve high-dimensional embeddings to support semantic search and RAG.
• Familiarity with embedding generation using LLMs or embedding models.
• Understanding of GenAI ethics, bias, and responsible AI practices.
• Knowledge of data privacy, security regulations, and industry best practices.
• Solid understanding of data quality principles.
• Ability to maintain human oversight and apply sound judgment in AI-assisted workflows.
• Critical thinking skills to evaluate the accuracy and appropriateness of AI-generated outputs.
• Knowledge of project management methodologies and user experience design thinking.
  
  

Ideal

• Prior experience in the banking or financial services sector.
• Experience in Power Apps administration and environment management.
• Hands-on experience with Azure Fabric and Azure AI Foundry.
• Relevant Microsoft certifications (e.g., Power Automate, M365 Copilot, Fabric AI).
• Familiarity with change management principles and frameworks.
  
  

Skills

• Commercial Thinking Skills
• Facilitation Skills
• Numerical Reasoning skills
• Presentation Skills
• Problem solving skills
  
  

Additional Information

• Clear criminal and credit record
  
  

Apply now »

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

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