Business Analyst - Online Servicing

Badger Holdings Inc; George; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading company in the insurance industry is seeking a Business Analyst for Online Servicing in George, Western Cape. The successful candidate will drive data analysis, lead digital initiatives, and align customer experiences with commercial goals. This full-time role requires a Bachelor's degree and at least 3 years of experience in a similar position, focusing on digital sales and strategy.

Qualifications

• Bachelor’s degree in Business, Information Systems, or related fields.
• 3+ years in a Business Analyst role focused on digital sales or e-commerce.

Responsibilities

• Identify and track KPIs for online service success.
• Lead impactful digital initiatives from idea to launch.
• Shape data-driven digital service strategies.

Skills

Data Analysis

Strategic Insights

Digital Strategy

Project Leadership

Customer Experience

Tech Integration

Education

Bachelor’s degree in Business or Information Systems

Job description

4 weeks ago Be among the first 25 applicants

Job title : Business Analyst - Online Servicing

Job Location : Western Cape, GeorgeDeadline : May 18, 2025Quick Recommended Links

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What You’ll Be Doing

Data Analysis & Insights

• Identify and track KPIs that define online service success.
• Deliver sharp, strategic insights and performance reports to key stakeholders.
  
  

Query Handling & Optimisation

• Deep-dive into digital query handling.
• Pinpoint gaps, test improvements, and team up with client care to reduce queries in the call center.
  
  

Digital Strategy Alignment

• Shape data-driven digital service strategies.
• Align customer experiences with commercial goals and keep us ahead of emerging digital trends.
  
  

Project Leadership

• Lead impactful digital initiatives from idea to launch.
• Work cross-functionally to ensure goals are met on time and on point.
  
  

Customer Journey Innovation

• Collaborate to create smooth, engaging online experiences at every step of the customer journey.
  
  

Tech & Innovation Integration

• Evaluate and implement new tools to keep us agile, efficient, and customer-focused.
  
  

Education

What You Bring

• A Bachelor’s degree in Business, Information Systems, or related fields.
  
  

Experience

• 3+ years in a Business Analyst role focused on digital sales, e-commerce, or online strategy.
• Proven ability to turn data into growth-driving insights.
• Research / Data Analysis jobs

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Insurance

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