Assistant Officer Key Customer Relations

Eskom Holdings SOC Ltd; Sandton; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading electricity supplier in Gauteng is looking for an Assistant Officer Key Customer Relations. The role involves supporting customer services, managing relations, and assisting in revenue management. Candidates should have a National Diploma and 2 years' experience in customer relations or data science. This position is permanent and based in Sunninghill, Gauteng.

Qualifications

• 2 Years’ Experience in working with customers and customer relations or data science or forecasting.

Responsibilities

• Support the provision of product and service function.
• Coordinate customer relations management.
• Assist in revenue management.
• Support the coordination of resources.
• Implement and distribute information.

Skills

Team player

Motivating teams

Coaching

Developing

Integrity

Trustworthiness

Professionalism

Communication

Interpersonal

Relationship building

Problem solving

Analytical

Negotiation

Education

National Diploma in Mathematics/Engineering/Finance/Commerce/Statistics/Computer Science/Information Systems/Data Science/Business Management

Job description

Assistant Officer Key Customer Relations

Listing status: Online

Apply by: 26 November 2025

Position summary

Industry: Electricity, Energy & Water Supply

Location: Sunninghill

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

Eskom Distribution is looking for 2 x Assistant Officer Key Customer Relations, Position/Task Grade is T10. The Department is Data Science, and the Business Unit is Energy Trader. The candidates will be based at Gauteng Sunninghill Megawatt Park. The area of specialisation is to support the provision of a one-stop personalised service to direct supplied, non-residential energy users and coordinate customer interfaces on behalf of customer service.

Skills and Competencies Required:

Leadership

• Team player
• Motivating teams
• Coaching
• Developing

Behavioral

• Integrity
• Trustworthiness
• Professionalism

Knowledge

• Workflow management
• Workflow system
• Customer acquisition process
• Eskom system and data base
• Value chain processes

Skills

• Communication
• Interpersonal
• Relationship building
• Functional and technical
• Problem solving
• Analytical
• Negotiation

Key Responsibilities

• Support the provision of product and service function.
• Coordinate customer relations management.
• Assist in revenue management.
• Support the coordination of resources.
• Implement and distribute information.

Qualification(s):

• National Diploma/ National N Diploma in Mathematics/ Engineering/ Finance/ Commerce/ Statistics/ Computer Science/ Information Systems/ Data Science/ Business Management/ Science at NQF6 with 240 credits

Related Minimum Experience:

• 2 Years’ Experience in working with customers and customer relations or data science or forecasting

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”

Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.