Van Sales Executives - Boston & Peterborough

Midlands Truck & Van Ltd; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive company is seeking Van Sales Executives for its Boston branch. The role requires delivering a high standard of customer service by managing the sales process and ensuring vehicles are prepared for handover. Candidates should be adept at multitasking and managing customer expectations while promoting the Mercedes Benz experience.

Qualifications

• Excellent customer service skills required.
• Proficient in managing customer transactions effectively.
• Ability to maintain high quality during vehicle handovers.

Responsibilities

• Manage customer transactions from order to vehicle handover.
• Ensure compliance with company policies and quality standards.
• Build and maintain relationships with customers and internal departments.

Skills

Customer Service

Time Management

Multi-tasking

Job description

Van Sales Executives - Boston, Peterborough

We currently have positions for Van Sales Executives to join our team at our Boston & Peterborough branches.

Key Purpose of the job:

To deliver the Mercedes Benz experience to customers by professionally managing the customer transaction from the point of order through to the handover of the vehicle.

To ensure that all vehicles are handed over in line with the expected standards and that all necessary vehicle documentation and payment transactions have been completed to guarantee customer satisfaction.

To provide and deliver excellent customer service by consistently exceeding internal and external customer expectations.

To ensure that all group policies and procedures applicable to your area of responsibility are adhered to at all times.

• To promote & deliver at all times to all internal & external customers & suppliers the Mercedes-Benz cultural experience of quality and excellence.
• To have a full in-depth understanding & knowledge base of the full range of Mercedes-Benz vehicles, allowing you not only to facilitate high quality discussions with customers but also being an onsite expert and point of reference for all other internal departments.
• To manage the customer account (from point of order through to vehicle handover) in line with the expected Mercedes-Benz practice standard.
• To provide an adaptable and flexible approach to meet each individual customer's needs and expectations.
• To build and develop an excellent rapport & relationship with the customer (and internal departments), giving full potential for further/repeat business.
• To contact manage the customer waiting period as per the Sales & CRM core standard processes.
• To liaise with the relevant sales staff to understand the full requirement of the customer.
• To ensure that new and used vehicles are ready for handover as per an agreed schedule, liaising with the sales department. Follow up on any problems with the appropriate department, notifying relevant sales staff, workshops, or administration of any likely delays in handover.
• Undertake the final check of the vehicle to ensure quality of preparation is in accordance with required standards, that the handover ‘pack’ is complete (e.g., gift, information), and resolve any related issues.
• To demonstrate excellent time management & multi-tasking skills, culminating in the ability to organise, schedule & coordinate the full spectrum of tasks from the point of order through to the vehicle handover for the full dealership customer accounts.
• Determine the customers' preferred method and duration of handover, confirming the location and time, ensuring that all documentation has been prepared and is available for the event.
• Undertake vehicle handover, in line with company policy, ensuring the customer is fully aware of vehicle specifications, likely service schedules, and has received & handed over all relevant documentation.
• Record customer feedback on handover and report any problems.
• Ensure that within your area of operation, all company and trade association policies, procedures, and minimum standards are met, and that all statutory requirements including trading standards, fire, health, and safety are adhered to.

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Head Office: Midlands Truck & Van, 2 Cornwall Road, Cornwall Industrial Estate, Smethwick, Birmingham, B66 2JT