Trust & Safety Product Sales Product Manager- Payments - Vice President

JPMorgan Chase; Tampa (FL); On-site; USD 109,000 - 178,000; Full time

Job summary

A leading financial institution is seeking a skilled Product Manager for their Trust & Safety team. The role requires a strong background in product management, collaboration with cross-functional teams, and the ability to drive product innovation. Candidates should have over 5 years of experience, along with exceptional problem-solving and communication skills. A competitive salary and comprehensive benefits package are offered.

Benefits

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Qualifications

• 5+ years of experience in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle.
• Proven ability to lead product life cycle activities.

Responsibilities

• Define and develop internal and external marketing materials.
• Coordinate with senior leaders across lines of business.
• Plan and own commercialization of new services.

Skills

Product management

Data analytics

Communication skills

Agile methodology

Problem solving

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Trust & Safety, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

We are seeking a talented professional for a Product Commercialization Specialist role on our Trust & Safety team. The Product Manager drives educating internal partners, collaborating with Product Managers and Sales Specialists, creation and development of product specific materials to support the go to market strategy of the product. The ability to listen, learn, communicate and establish strong relationships is essential for success. Prior product, training or presentation skills is a crucial component of the role and will facilitate successful outcomes. The Product Commercialization Specialist should also be versed in payment products, technology, data, AI & ML subjects. The successful candidate will have a deep understanding of execution for results, effectively navigating internal processes and procedures, quality delivery and strong problem solving skills. This individual will occupy a role with exposure across J.P Morgan Payments & Commerce Solutions, our clients and the industry.

Our focused group of professionals is composed of high performers from top payments, fintech, banking, consulting firms, and other industry experts. Annual performance objectives will be established so that contribution and value can be assessed throughout the year. We are looking for the right candidate to bring their enthusiasm, experience and commitment to our payment franchise.

Job responsibilities

• Define and develop internal and external marketing materials
• Adapt to quickly learn new product details to ensure they are documented accurately
• Adjust to flex and be agile to adapt to a rapidly changing landscape
• Coordinate with senior leaders across lines of business to design innovative client focused products to enhance adoption
• Plan and own commercialization of new services with internal Sales, Service and onboarding colleagues.
• Succeed in a diverse, high performing and motivated team that models our Diversity & Inclusion objectives
• Encourage innovation as well as partnership with cross functional partners in technology, operations, service, risk, compliance and legal
• Leverage data and operating metrics to improve products and services
• Demonstrate leadership commercialization disciplines
• Actively support marketing efforts
• Represent Trust and Safety products in Sales and Partner forums and training sessions

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Collaborate on go to market strategies alongside product, marketing and commercialization teams championing the product in positioning, messaging, placement, thought leadership, other go to market deliverables
• Adopt and adhere to Agile methodology and thought processes
• An outstanding ability to analyze and solve problems along with the confidence to advance innovative and differentiated solutions
• Clear understanding of pricing strategies to align appropriately with billing teams to secure service codes
• Proven success in execution of deliverables
• Represent the T&S products at various internal governance forums

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Excellent track record of success in designing and executing strategies in large, high performance organizations
• A track record of demonstrating leadership and innovation
• Exceptionally strong presentation and communication skills
• Ability to handle multiple work streams and manage stakeholder expectations
• Work related domestic travel

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

Chicago,IL $109,250.00 - $177,500.00 / year; Jersey City,NJ $122,550.00 - $201,000.00 / year