Supervisor, HCS Operations Support

Molina Healthcare; Tacoma (WA); On-site; USD 77,000 - 107,000; Full time

Job summary

A healthcare organization is seeking an Administrative Support role to supervise operations within healthcare services. The role requires 2+ years of relevant experience, strong communication skills, and problem-solving abilities. A high school diploma is required, with an associate's or bachelor's degree preferred. The role offers a competitive salary range of $77,969 to $106,214 per year, and it includes opportunities for career advancement.

Benefits

Competitive benefits and compensation package

Qualifications

• 2+ years’ experience in an administrative support role in healthcare, Medical Assistant required.
• Strong communication skills are essential.
• Analytic and problem-solving abilities are necessary.

Responsibilities

• Supervises operations support team members in Molina's Healthcare Services function.
• Works closely with members and providers to resolve issues.
• Conducts productivity and quality assurance checks.

Skills

Strong communication skills

Strong analytic and problem-solving abilities

Education

High School Diploma or equivalent GED

Associate's or bachelor's degree

Job description

JOB DESCRIPTION

Job Summary

Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for members with high need potential. HCS staff work to ensure that patients progress toward desired outcomes with quality care that is medically appropriate and cost-effective based on the severity of illness and the site of service.

KNOWLEDGE/SKILLS/ABILITIES

• Supervises operations support team members within Molina\'s Healthcare Services function, which may include Care Review, Case Management, and/or Correspondence Processors, as well as Member Location staff.

• Works closely with members, providers, regulators, and Molina departments to resolve issues and concerns.

• Researches and analyzes the workflow of the department and offers suggestions for improvement and/or changes to management; assists with the implementation of changes.

• Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance.

• Provides regular verbal and written feedback to staff regarding work well done and opportunities for improvement.

• Assists in the development and implementation of internal desktop processes and procedures.

• Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers, and customers.

JOB QUALIFICATIONS

Required Education

High School Diploma or equivalent GED

Required Experience

• 2+ years’ experience in an administrative support role in healthcare, Medical Assistant

• Strong communication skills

• Strong analytic and problem-solving abilities

Preferred Education

Associate\'s or bachelor’s degree

Preferred Experience

• 1+ years of supervisory experience

• 3+ years’ experience in an administrative support role in healthcare, Medical Assistant preferred.

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $106,214 / ANNUAL

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.