Strategic Accounts CSM — Drive ROI, Growth & Adoption

Voice AI Space; San Francisco (CA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A leading technology company in San Francisco seeks a Customer Success Manager to engage with strategic accounts. This role involves managing customer relationships, driving business outcomes, and collaborating with cross-functional teams. Ideal candidates have over 5 years of experience in strategic customer-facing environments, strong project management skills, and a track record of success in similar roles. This position offers generous benefits, including a hybrid work model and professional development opportunities.

Benefits

Generous medical, dental, and vision benefits

Unlimited time off

Monthly credits for professional development

Catered lunches M-F

401(k) plan enrollment

Qualifications

• 5+ years of working experience in customer-facing, strategic roles.
• Experience in operational and analytical environments.
• Proven ability to develop relationships with C-level executives.

Responsibilities

• Manage a portfolio of strategic customers to achieve their goals.
• Project-manage customer initiatives and collaborate cross-functionally.
• Gather customer feedback and communicate learnings to improve products.
• Identify upsell opportunities and lead renewal negotiations.
• Drive strategic initiatives to enhance customer processes.

Skills

Relationship building

Strategic thinking

Determination

Project management

Team collaboration

Job description

A leading technology company in San Francisco seeks a Customer Success Manager to engage with strategic accounts. This role involves managing customer relationships, driving business outcomes, and collaborating with cross-functional teams. Ideal candidates have over 5 years of experience in strategic customer-facing environments, strong project management skills, and a track record of success in similar roles. This position offers generous benefits, including a hybrid work model and professional development opportunities.