Sr. Player Development Manager

Carnival Cruise Line; Miami (FL); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading cruise company in Miami is looking for a Sr. Manager of Player Development. This role involves leading a high-performing team, analyzing guest data to enhance engagement, and ensuring exceptional guest service. Candidates should have over 7 years of experience in casino marketing and strong analytical skills. The role is hybrid, requiring office presence in South Florida.

Benefits

Comprehensive medical, dental, and vision plans

401(k) plan with company match

Complimentary stand-by cruises

Qualifications

• 7+ years in casino marketing or analytics with a focus on data-driven strategy.
• Demonstrated experience in managing a diverse team.
• Hands-on experience in administering casino intelligence platforms.

Responsibilities

• Establish and refine performance metrics for the Executive Host team.
• Prepare detailed reports on player development spend and revenue forecasts.
• Collaborate with Global Casino Marketing to increase high-value guest penetration.
• Lead the design and execution of guest focus groups to capture insights.

Skills

Strong analytical skills

Creative problem-solving

Effective communication

Education

Bachelor's degree in a related field

Tools

Business intelligence platforms

Customer relationship management platforms

Job description

Overview

The Sr. Manager, Player Development is responsible for leading a high-performing team of Executive Hosts, leveraging data-driven insights to optimize guest engagement and business performance. This strategic leadership role requires a deep understanding of casino guest behavior, strong analytical capabilities, and a passion for developing talent. The ideal candidate will oversee the day-to-day operations of the Player Development department while serving as a mentor and coach—ensuring team members are equipped with the tools, guidance, and motivation to deliver results. This role strikes a balance between relationship-building and data analysis, guiding the team to proactively engage high-value guests and using advanced analytics to refine strategies, monitor performance, and drive incremental revenue. Collaboration across casino and cruise operations is essential, as is alignment with broader corporate objectives.

Responsibilities / Job Functions

• Define and Analyze Success Metrics: Establish, evaluate, and continuously refine performance metrics for the Executive Host team, using data-driven insights to inform strategy and maximize revenue impact.
• Financial Reporting and Forecasting: Prepare and present detailed reports on player development spend and revenue forecasts to the AVP, Global Casino Marketing, with a strong focus on ROI analysis and KPI performance.
• Strategic Guest Acquisition and Engagement: Collaborate with the Global Casino Marketing team to identify and implement strategies that increase high-value guest penetration, leveraging segmentation, behavioral analytics, and targeted outreach.
• Program Innovation and Optimization: Partner with the Groups and Events team to design and enhance guest experiences, ensuring programs are aligned with business objectives and deliver measurable value.
• Voice of the Guest Initiatives: Lead the design and execution of guest focus groups, VIP surveys, and other feedback mechanisms to capture insights from high-value players and translate them into actionable business strategies.
• Deliver Exceptional Guest Service: Provide timely, world-class service to both guests and internal stakeholders, modeling a culture of excellence and responsiveness.

Qualifications

• Bachelor's degree in a related field (e.g., Marketing, Business, Data Science, or similar).
• Strong analytical skills with demonstrable experience.
• Excellent analytical and problem-solving skills.
• Ability to work independently and think creatively.
• 7+ years in casino marketing, casino analytics, or player development with a focus on data-driven strategy. Experience in cruise, hospitality, or integrated resort operations strongly preferred.
• Demonstrated experience in managing a diverse team. Hands-on experience in administering or implementing casino intelligence platforms, business intelligence platforms, and/or customer relationship management platforms preferred.
• Facilitates cross-functional learning and conversations across teams. Effective verbal and written communication skills. Capable of delivering results in a remote/hybrid work environment.

Note for Candidates: This role is not a traditional casino host or player development role. Candidates must demonstrate a deep understanding of casino analytics, business intelligence, and multi-vertical collaboration across casinos, hotels, and cruise operations. Those with only host experience without experience in program development, implementation, and/or analytics will not be considered.

Knowledge, Skills & Abilities

• The role involves leading the Player Development team in alignment with the strategic goals of Global Gaming.
• This role must be able to find new and innovative solutions to drive incremental play from known high-value guests, as well as sourcing new high-value casino players.
• This role has a direct impact on our revenue through generating additional bookings and additional onboard spend in the casino from very high-value players.
• The analyst will lead analytic projects, requiring strong project management skills and the ability to work independently.

Physical Demands: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Travel: Less than 25% with shipboard travel likely.

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

Compensation & Benefits

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits: Cost-effective medical, dental and vision plans; Employee Assistance Program and other mental health resources; company paid term life insurance and disability coverage.
• Financial Benefits: 401(k) plan with company match; Employee Stock Purchase Plan; Paid Time Off; Holidays (8 company-wide holidays plus 2 floating holidays); Vacation Time; Sick Time; other benefit programs.
• Other Benefits: Complimentary stand-by cruises, employee discounts on confirmed cruises, and special rates for family and friends; personal and professional learning and development resources including tuition reimbursement.

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About Us

Carnival Corporation & plc is the world’s largest leisure travel company, with brands including Carnival Cruise Line, Holland America Line, Princess Cruises, Seabourn, P&O Cruises, Cunard Line, AIDA, and Costa Cruises.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. This position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. It does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

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