Sr. Lead Software Engineer - Operations, Java, AI

JPMorgan Chase; Plano (TX); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading financial services firm in Plano, Texas seeks a Principal Site Reliability Engineer to enhance service reliability and mentor engineers. Candidates should have significant experience in software engineering, especially in site reliability practices and observability tools. The firm offers a comprehensive benefits package and promotes diversity and inclusion in the workforce.

Benefits

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Qualifications

• 5+ years of applied experience in software engineering.
• Advanced knowledge and experience in observability and monitoring.
• Ability to communicate complex data-based solutions effectively.

Responsibilities

• Create high-quality designs and program charters.
• Mentor other engineers and provide guidance.
• Implement and champion site reliability practices.

Skills

Site reliability culture and principles

Java programming

Communication skills

Observability tools

Education

Formal training or certification in software engineering

Tools

Grafana

Dynatrace

Prometheus

Datadog

Splunk

Job description

Elevate your engineering prowess to unprecedented levels by joining a team of exceptionally gifted professionals and position yourself among the top echelon in site reliability.

As a Principal Site Reliability Engineer at JPMorgan Chase within the Consumer & Community Banking, you work with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. You will ensure those NFRs are accounted for in your products' design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production.

Job responsibilities

• Creates high quality designs, roadmaps, and program charters that are delivered by you or the engineers under your guidance
• Provides advice and mentoring to other engineers and acts as a key resource for technologists seeking advice on technical and business-related issues
• Demonstrates site reliability principles and practices every day and champions the adoption of site reliability throughout your team
• Collaborates with others to create and implement observability and reliability designs for complex systems that are robust, stable, and do not incur additional toil or technical debt
• Works toward becoming an expert on the applications and platforms in your remit while understanding their interdependencies and limitations
• Evolves and debug critical components of applications and platforms
• Provides comprehensive and ongoing guidance, tools, and solutions to support the firms' growth
• Makes significant contributions to JPMorgan Chase's site reliability community via internal forums, communities of practice, guilds, and conferences

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform
• Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Experience in coding in Java
• Certification in AWS - Practitioner
• Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
• Ability to communicate data-based solutions with complex reporting and visualization methods
• Recognized as an active contributor of the engineering community
• Continues to expand network and leads evaluation sessions with vendors to see how offerings can fit into the firm\'s strategy
• Ability to anticipate, identify, and troubleshoot defects found during testing
• Strong communication skills with ability to mentor and educate others on site reliability principles and practices

Preferred qualifications, capabilities, and skills

• Certification in AWS - Solutions Architect
• Creating Release Management Solutions
• Creating Incident Management Solutions

Chase is a leading financial services firm, helping nearly half of America\'s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans