Sr Fraud Analyst II

Bank of America; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A major financial institution in Tampa is seeking a professional for fraud detection and risk assessment. Responsibilities include analyzing account activity, making judgment-based decisions, and supporting clients in a fast-paced environment. Ideal candidates possess strong analytical skills and a customer-centric approach. Flexibility for extended hours is essential for this role.

Qualifications

• Strong analytical and organizational skills.
• Ability to multi-task and solve complex problems.
• Customer-centric approach and strong sense of urgency.
• Comfortable with handling calls in a fast-paced environment.
• Good time management skills and flexibility for extended hours.

Responsibilities

• Services banking products with high-risk activity.
• Makes decisions based on judgment and research.
• Reviews and analyzes accounts for differentiated treatment.
• Complies with industry regulations and bank procedures.
• Records accurate data during client interactions.

Skills

Analytical Thinking

Client Experience Branding

Customer and Client Focus

Due Diligence

Research

Attention to Detail

Data Collection and Entry

Policies, Procedures, and Guidelines

Referral Management

Written Communications

Adaptability

Business Intelligence

Investigation Management

Issue Management

Relationship Building

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Overview

Job Description:

This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support.

Weekly Work Schedule: Monday - Friday (8:00 AM - 5:00 PM)

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Responsibilities

• Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity
• Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems
• Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
• Records data captured during client interactions accurately

Required Qualifications

• Strong analytical and organizational skills
• Demonstrated ability to solve complex problems by reviewing related information
• Ability to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed
• Customer centric approach
• Demonstrates a strong sense of urgency
• Able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience
• Comfortable taking inbound or making outbound calls to clients in a high production focused environment
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Ability to follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Good time management skills
• Flexible to work weekends and/or extended hours as needed

Desired Qualifications

• Prior experience in Retail Fraud Servicing, Claims or Fraud Detection
• Experience working in an environment where both individual and team goals are met or exceeded routinely

Skills

• Analytical Thinking
• Client Experience Branding
• Customer and Client Focus
• Due Diligence
• Research
• Attention to Detail
• Data Collection and Entry
• Policies, Procedures, and Guidelines
• Referral Management
• Written Communications
• Adaptability
• Business Intelligence
• Investigation Management
• Issue Management
• Relationship Building

Minimum Education Requirement

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift

Shift: 1st shift (United States of America)

Hours Per Week

Hours Per Week: 40