Shift Lead

Taco Bell; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A franchise fast-food restaurant in the United States seeks a Shift Lead to support the Restaurant General Manager. The role involves taking ownership during work shifts, ensuring that Team Members meet all assigned duties and provide quality service to customers. Responsibilities include addressing customer complaints, maintaining a safe work environment, and guiding Team Members effectively. Suitable candidates should be problem solvers and possess strong communication skills.

Qualifications

• Take ownership and responsibility to solve problems, seeking help when needed.
• Ability to solve customer complaints quickly and with a smile.
• Communicate openly with the management team.

Responsibilities

• Run great work shifts and meet company standards.
• Ensure safety for Team Members and customers.
• Guide and support Team Members to complete their duties.

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile. Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team. Following cash, security, inventory and labor policies and procedures.
• This Summary Overview generally describes key job standards for Taco Bell Corporate employees. It is not all--inclusive, and a similar job at other Brands, Franchise or License locations may be different.