Servicing and Ops Product Manager

JPMorgan Chase; Tampa (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Product Manager for Merchant Services to develop product strategy and improve servicing tools. This role involves collaboration with stakeholders and cross-functional teams to meet client needs. Candidates should have a Bachelor's degree and experience in product management, especially in financial services. The role offers competitive compensation and a range of employee benefits.

Benefits

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Qualifications

• X years of experience in product management, preferably in financial services.
• Basic understanding of merchant services preferred.
• Demonstrated ability to support the launch and management of software products.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Assist in developing and communicating the product vision and strategy.
• Support stakeholder engagement to gather product requirements.
• Collaborate with internal teams on servicing tool inquiries.
• Contribute to defining and managing the product roadmap.
• Conduct analysis and market research to identify automation opportunities.
• Monitor product performance and user feedback for continuous improvement.
• Help develop product training and documentation for successful adoption.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Ability to collaborate

Education

Bachelor's degree in Business or Computer Science

Job description

As a Product Manager for Merchant Services Servicing and Operations, you will support the development and execution of the product strategy and roadmap for our Servicing and Operations tools. A key aspect of your role will be assisting in stakeholder interactions to understand their needs, gather feedback, and help represent our tools effectively. You will work closely with cross-functional teams to contribute to solutions that meet the evolving needs of our clients and service teams that support. Your role will be important in ensuring our servicing solutions are intuitive, insightful, and impactful.

Key Responsibilities

• Assist in developing and communicating the product vision and strategy for Merchant Services Servicing and Operations.
• Support stakeholder engagement efforts to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations.
• Collaborate with internal teams regarding servicing tool related inquiries and feedback.
• Contribute to defining and managing the product roadmap, ensuring alignment with company goals and customer needs.
• Assist in conducting analysis and market research to identify opportunities for automation.
• Monitor product performance and user feedback to support continuous improvement and innovation.
• Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools.

Qualifications

• Bachelor\'s degree in Business, Computer Science, or a related field.
• X years of experience in product management or a related field, preferably in the financial services or fintech industry.
• Basic understanding of merchant services preferred.
• Demonstrated ability to support the launch and management of software products.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with clients.
• Ability to thrive in a fast-paced, dynamic environment.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans