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Services Engagement Manager - ClinData

Veeva Systems

San Francisco (CA)

Hybrid

USD 50,000 - 110,000

Full time

30+ days ago

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Job summary

A leading life sciences company is seeking a Services Engagement Manager to enhance customer success in Clinical Data Applications. The ideal candidate will have over 5 years of consulting experience. Responsibilities include aligning with sales teams, setting stakeholder expectations, and managing project charters. This position requires strong negotiation skills and an understanding of clinical trial data capture. Remote work options available.

Qualifications

5+ years experience in delivering consulting services or involvement in selling services for Clinical Data Applications.
2+ years of experience defining project plans and negotiating Statements of Work.
Understanding of data capture for clinical trials, including EDC, IVRS, and CTMS.

Responsibilities

Align closely with services and sales teams for implementation proposals.
Set client and internal stakeholder expectations correctly.
Provide awareness with the partner ecosystem.

Skills

Clinical Data Applications

Negotiation skills

Consultative work style

Ability to engage audiences

Collaboration under pressure

Overview

Join to apply for the Services Engagement Manager - ClinData role at Veeva Systems.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We are a Work Anywhere company, supporting flexibility to work from home or in the office.

Join us in transforming the life sciences industry, committed to making a positive impact on our customers, employees, and communities.

The Role

The Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva ClinData Implementation. This is a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales, Strategy, and Services Teams.

Utilizing their own clinical trial systems experience and Veeva product knowledge, they will structure the right solution, set the right expectations, and identify the appropriate project charter, including staffing, timeframes, and associated costs. Delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendations and strategic alignment of the team prior to project start.

What You’ll Do

Align closely with services and sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
Set client and internal stakeholder expectations correctly with a focus on long-term success
Provide awareness and alignment with the partner ecosystem
Position support, training, and other solutions that may be needed for a successful customer experience
Travel estimate: Less than 25%

Requirements

5+ years experience in delivering consulting services or involvement in selling services for Clinical Data Applications with a proven track record
2+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects
Understanding of the data capture for the clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases, and eCOA
Familiarity with working with the Life Sciences Industry
Ability to engage audiences of varying perception levels, including working with executive leadership
Strong negotiation skills
Collaborative and consultative work style
Works well under pressure and with short or competing timelines
Ability to travel

Nice to Have

Experience in interpreting clinical protocols
SaaS/Cloud experience in the delivery

#RemoteUK

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Equal Opportunity

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Seniority level